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FAQ

Quick answers to the most common questions. Always available - 24/7 !

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Live chat

You can contact us from 9 AM to 10 PM, Monday thru Sunday.

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Mail

Please email us and we’ll get back to you as soon as possible.

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Most common questions

How do I modify my account?

If you want to change any personal information from your profile of TheFork (email, mobile, etc.) you can do so by logging in to your account.

For that, you have to go to the top of the web page TheFork, to click on login, enter your email, password and go to My settings.

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How do I cancel my booking?

Nothing is easier than to cancel a booking !

To cancel your reservation you can either click the link in the confirmation email or SMS. You can also cancel by accessing your reservations in your online or APP account.

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How to modify my reservation ?

Want to add guests? Change the meal time?

Visit the restaurant page to see if there is availability in the online booking calendar. If this is the case, cancel your previous reservation and make a new one ...

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How long after the booking can I leave a review?

You have 3 months from the date of the booking to leave your review.

However, we recommend that you leave your review as soon as possible so that you remember all the details of your dining experience!

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How do I use my loyalty discount?

Select a a participating restaurant.

When you finalize your reservation, check "I want to use my 1000/2000 Yums to benefit from a loyalty discount of 10 € / 25 € on the bill".

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Do you own a restaurant?

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Already a customer?
- Login to the TheFork Manager and contact us by chat.
- Or visit our FAQ.

Future client?
- Register here and someone will contact you as soon as possible.

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Can't find what you're looking for?

You can contact us from 9 AM to 10 PM, Monday thru Sunday.

+33 (0)1 83 77 77 00

La Fourchette SAS and the restaurant, being data controllers, process personal data for the purposes of reservation processing and customer relations. In accordance with applicable law, you have the right to access, correct, suppress and transfer your data and a right to object to your data being processed, in particular for marketing purposes. These rights can be exercised by sending an email to contact@lafourchette.com or by contacting the restaurant. You may submit a complaint to a data protection regulatory authority should you feel that your personal data has not been used in compliance with the law. For more information, please consult TheFork’s Privacy Policy.
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