Alton Towers Resort - The Rollercoaster Restaurant

Katie F. • 1 review

November 4, 2024

3/10

Went for our son’s birthday, asked for a nice table was put right next to the door, it was freezing! Bar was bang behind us, waitress dropped a glass which hit our son! Half hearted apology given. Food choice basic, bao buns got all shaken up on journey down and pulled pork had gone everywhere. Really disappointing experience, expected steep prices which we wouldn’t have minded given it was a special occasion but service was appalling!

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Julie L. • 1 review

October 10, 2024

5.5/10

The food is terrible and not much choice

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Danni J. • 2 reviews

October 10, 2024

5.5/10

the place "look" wise is amazing, you are definately paying for the experience rather than the food. the lady who saw is at the entrance was wonderful and managed to fit another person onto our group, however the rest of the waiting staff did let it down. we had one meal which got forgot about (katsu curry) and then later on had a further 4 desserts forgot about as well! the staff didn't seem to believe us when this happened! and we got questioned about it! so we did end up staying longer than the alotted time. smiler burger was alright, the burger itself didn't have much flavour. the bao buns and the katsu curry tasted like the bean juice from baked beans! which weren't very appetising. but my daughter did enjoy her meal and again you are mainly paying for the look of the place rather than the food.

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Louise M. • 1 review

October 10, 2024

7.5/10

Food very tasty but very slow to come, some food didn't arrive, had to ask waiter about missing food, eventually food arrived after everyone else had finished eating. Nice ambience. Been before and had no issues with service, but of a hit or miss kind of place.

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Jayne R. • 2 reviews

October 8, 2024

8/10

Food was really very good. Ordering was a bit of a faf.

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S B. • 3 reviews

October 5, 2024

6/10

The staff are lovely. It was just such a shame we had such a long wait for food and it all came at different times even though we ordered altogether. My eldest son had finished all his food before mine had even arrived.

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Yvonne B. • 1 review

October 4, 2024

7/10

Two of us attended but there was a 15 min gap between when we received our main courses so the first person’s food was getting cold waiting. Staff member very helpful trying to sort it out though. Kids burger arrived with cucumber sticks underneath which had then been cooked from the heat of the hot food so we’re inedible. They need to be sent separately really.

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Marina L. • 1 review

September 21, 2024

7/10

Not much food choice. Food was average but overpriced. Our drinks didn’t arrive until after we finished our meal. The place is advertised as a family restaurant but yet the ambient resembles ‘90 underground night club type place. Strobes and artificial fog are all you can see. I’m all about celebrations but also would like to enjoy a relaxing and pleasant evening meal out, the happy birthday song is played literally every 2 minutes and doesn’t really add much to an enjoyable family dinner. Lacking simple entertainment like playing a continuous music(not one and only Happy birthday song) for example.

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Michael D. • 1 review

September 26, 2024

3.5/10

The concept was great however let down by the poor quality of food and the face tour food all comes out at different times.

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Laura A. • 5 reviews

September 26, 2024

10/10

Taken to our table straight away staff were very helpful explaining how to order, food came and it was lovely had the pulled pork and my daughter had the chicken waffle definitely recommend these meals beautiful

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Sarah W. • 1 review

September 21, 2024

5/10

We stood around about 20minutes until we were even acknowledged that we had arrived to be greeted and seated. Once seated the app to order wouldn’t take payment. Again I had to wait around 5 minutes, after stood at the desk to be seen and order food. The food came out at separate time, adult meal first then 10 minutes later the children’s, not ideal at all. I then again had to find staff to see where our drinks order was!!! Then to finish off we order the birthday cake and teddy for my son’s tenth birthday…. the teddy arrived with no cake, you guest it, I had to go and find the staff again to speak to them. They came back to me to let me know it was stuck. When they un stuck the cake it arrived at the table; melted ice cream and mushy cake, my son was upset…. Again I had to find staff who then said they would get me some more cake! What a lovely birthday meal

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Beverley T. • 2 reviews

September 14, 2024

5.5/10

We have been to the rollercoaster restaurant a number of times, but it has gone downhill. Minimal staff so no one cleared tables until you left. We ate our deserts surrounded by used plates and canisters from the main course. On the small table around the rails, this is not acceptable. Every time someone ordered chocolate fudge cake, the birthday song came on. It happened to us and we had not requested it. This gets annoying through the meal as it happens too often. The place had smoke blown into the restaurant …. Not sure what this was supposed to achieve. The food got stuck on rails multiple times and it felt like the place needed a maintenance. The toilets were also needing maintenance with flush button missing and water damaged paint work As a family we love the concept of this restaurant and is always the first thing the kids ask to do when we plan a trip. Sadly this time we felt it wasn’t worth the money and until the place sees a little TLC, we won’t be back.

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Jonny M. • 1 review

September 12, 2024

5.5/10

Service was very poor considering the food is brought by the carriage. Adults food arrived much quicker than the kids meals and by the time we had all the food, we had still not received 3 of the 4 drinks we ordered despite asking twice. Would not return with younger children as they were very off put by the lighting and atmosphere of the restaurant.

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Kadie C. • 1 review

September 14, 2024

7/10

Thr food was really nice, however not all meals arrived and two had to be chased up .Desserts were not great but starters and mains were tasty

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Sara R. • 1 review

September 14, 2024

5/10

First course arrived fine. We were told to order desserts after as they could arrive in the wrong order. We ordered desserts, simple brownie & ice cream & white choc Oreo but after 25mins no sign, told a member of staff but still took another 15 mins to arrive. Total 45 mins, wait for dessert really wasn't great, especially with no apology for delay. App said wait time of 20 mins.

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Ashlie H. • 1 review

September 15, 2024

5.5/10

The staff that served us weren’t overly friendly and the lady who greeted us spoke to us like we were idiots because we hadn’t been to the restaurant before. We were excited to attend the restaurant because it’s ‘different’ so had a few questions as to how the rollercoaster worked, things like alcohol and the weighted water bottle but we were made to feel like this was an inconvenience and she didn’t want to talk to us so we didn’t ask any more questions. This restaurant is exciting for those that don’t attend every day and it really took the wine off for us,

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Lianne S. • 1 review

September 9, 2024

6/10

Staff seemed like they couldn’t be bothered to be there and weren’t very organised, food is very average for the price, our chips were cold and I know the couple opposite also had the same problem, shame as it’s such a good concept but just not executed very well.

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Ben W. • 1 review

September 10, 2024

6/10

Food should come out at same time not 20mins apart

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Codie S. • 1 review

September 10, 2024

5/10

Prices are understandable considering the novelty of the mini rollercoasters. However I did not enjoy paying £15 for an adults cheeseburger and chips and £8.50 for a child's cheeseburger and chips, and they were both the same size!! The only difference was 3 slices of lettuce and a lashing of burger sauce. Bit of a rip off

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Beth M. • 1 review

September 9, 2024

3/10

The food was absolutely awful, tasted like microwave food. Burger was like rubber. The experience of seeing your food come down the tracks is really fun and different but the food was absolutely horrendous. The random music outbursts was also weird and very overpowering

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