Ashford International Hotel

Antonioy M. • 2 reviews

May 25, 2024

10/10

The new Menu is great lots of variety food and perfect ambient

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Ashford International Hotel • Owner

Thankyou for your kind review, we are glad you enjoyed the new spring menu and had a good experience. We hope to see you soon. Kind regards The restaurant team

Kevin N. • 1 review

January 13, 2024

9/10

Score would have been higher but Resturante was cold, they put two small heaters near our table but still cold. Also they missed my wife’s desert & when we asked were told all locked up so she missed out which she was not happy about. Otherwise food was good, well cooked & tasty.

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Ashford International Hotel • Owner

dear Kevin Norman, thankyou for leaving a nice review, after speaking with the team we can only apologize for this mistake and assure it will not be the case if you decide to return in the near future as out chefs do not leave until 22:30 an hour after restaurant closing times.

Mike M. • 1 review

December 1, 2023

8/10

The restaurant was lovely staff friendly would have liked more variety on the menu we found the restaurant was very cold as did some of the other diners

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Hong Mui P. • 1 review

June 23, 2023

6/10

The seatings were strain and the carpet was not very clean. The service was slow especially with our drinks and the food was a bit too salty. We had the lamb. Would appreciate if the menu had photos of what the dishes looks like to have an idea of what to order.

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Neil G. • 1 review

June 24, 2023

3.5/10

Poor service, terrible food and really unhelpful waiters. If this hotel wasn’t close to Eurotunnel, I doubt whether anyone would stay in it! I won’t be returning.

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Lorna H. • 2 reviews

June 2, 2023

4/10

Disappointed. This hotel used to be special. Now it is being run down with no investment and staff have no concept of service, save a gentleman in the spa who was super. Would not bother staying here again, pay extra and go to Champneys nearby

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Trish L. • 1 review

June 2, 2023

8/10

The staff were really nice and helpful ????

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Ashford International Hotel • Owner

this is fantastic news thank you we hope to see you again soon

Mark E. • 2 reviews

May 28, 2023

8.5/10

Service was really good, the food was really tasty, we loved the rib eye! Sadly it was let down by waiting over 30 minutes for a slice of cheesecake when the restaurant was nearly empty!

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Ashford International Hotel • Owner

we love your feedback with a great score for our staff service thank you. I will ensure to forward your feedback on to the kitchen staff regarding the wait for your desert we look forward to seeing you again soon

Sally S. • 1 review

May 28, 2023

5/10

The staff were lovely but poorly trained, service very slow, no water until I asked, offered tomato sauce and brought a totally empty bottle. Ice cream with dessert was just a puddle when it made it to the table. But staff very polite I didn't have the heart to complain.

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Ashford International Hotel • Owner

We are grateful for your feedback and we will take everything on board to feed this back to the kitchen along with the staff in the restaurant. we look forward to seeing you again soon

Michael G. • 1 review

May 27, 2023

7/10

Lovely food, over priced comparing to top restaurants Service needs brush up

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Ashford International Hotel • Owner

Thank you for your lovely feedback we take everything on board we look forward to seeing you again

Denise B. • 1 review

May 21, 2023

10/10

Lovely atmosphere, food was really good, cooked to perfection. Lovely staff, so helpful. Very decent price as well

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Joy M. • 1 review

May 20, 2023

7.5/10

Lovely hotel but the restaurant let's it down a little for the evening meal as one of my friends is a vegan and there was nothing available that she could eat without being very spicy. We asked for other options and was offered the lunch time menu as there were more vegan/vegetarian options. Breakfast was good with plenty to choose from and all hot.

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Mark S. • 1 review

May 19, 2023

5/10

Staff and service were fine but quality of food a

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Tessa R. • 1 review

May 12, 2023

8/10

Very lovely food. However the Calamari could of done with a little more as wasn't very much considering the price. But what we ate was nice. Lovely quiet and relaxed feel in the restaurant

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Tin L. • 1 review

April 30, 2023

6/10

The options in the menu are already quite limited, but what more disappointing is that some of the dishes were not available during our visit. There are obviously not enough staff, which means longer waiting time to be served or attended. And the staff there seems to be very inexperienced.

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Amanda H. • 1 review

April 30, 2023

6/10

Really disappointed. We booked table at 18:30 and order straight away. Lots of main not available, and we waited around 2.5 hours for food arrived. Then we made a complaint. So the manger offer to waived the kids meal. After we asked for our bill, we waited another 40 min then the staff told us they need more time to calculated our bill, so asked we can pay it next day morning when we check out the room. What a joke! We won't go again this place again.

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Stuart R. • 1 review

April 29, 2023

6/10

Small things like being served flat beer slow service and broken coffee machines meant things weren’t as good as they could have been. Food for dinner was great

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Gina F. • 1 review

April 30, 2023

2/10

I came here on a complimentary stay as my last visit was really bad and this visit was just as bad as the 1st of not worse!! Nobody seems trained in what they’re doing, it’s 1000% time for a new chef that has 3 meals sent back 4 times for us to just say don’t worry I’d rather not have food poisoning!!! I will be getting all of my money back from the 1st stay as its obviously no better at all…. The food was absolutely disgusting, staff in groups just standing round the restaurant and a 2 hour wait from walking in to having our mains!!

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Jemma M. • 1 review

April 22, 2023

6/10

Considering we had to pre order our food (table of 6) we had to wait quite some time between courses. Service was slow and food was average at best. Not worth the price listed. Glasses full of water marks. Although, the afternoon tea we had earlier in the day was nice. The evening meal not so good. Few more staff members are required I think.

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Joyce A. • 1 review

April 14, 2023

8.5/10

Lovely food the staff were very friendly but it took an hour to get our main course on Friday night. Saturday was much better food arrived in 20 minutes.

See photo

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