Chai Wu

Aneeza K. • 1 review

August 25, 2024

5/10

They had run out of most of the dishes we wanted to order including drinks. And the dishes that were available weren't that great. The food is extremely overpriced for what it is and the quality has gone downhill since I've last been there. I wish we'd gone to another restaurant in Harrods instead.

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Peter s. • 2 reviews

May 3, 2024

10/10

Great food. Great service

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Sarah Wang P. • 1 review

April 26, 2024

2.5/10

Probably the most disappointing and expensive Chinese meal we have ever had. 'Peking' duck was inedible and very expensive and they charged and brought us the more expensive half portion despite us repeating we wanted the full portion. Do not come here.

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Shaista F. • 6 reviews

March 8, 2024

9/10

Food is good but expensive

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Sofia K. • 1 review

December 24, 2023

4/10

I never leave a bad review. Companies can have bad days but this place left me with a dissatisfaction in my hearts. Its food was mediocre, its service was nothing extraordinary and the ambiance was ok. Location is the only reason I suspect people go here, but it’s up on the fifth floor of Harrods and in some corner, it’s not really my idea of a good location. I suspect this place is for people who will post about the shopping and lunch at harrods and don’t care too much about the food because after 4 bites they are not interested anymore due being weight conscious. After spending over £200 on lunch for 3 (no alcohol) we left the place and I was honestly still hungry. I honestly don’t eat at lot, so that’s telling about the food potions

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Simon C. • 1 review

December 18, 2023

6.5/10

When you book at 7 knowing that it closes at 9 and then tricky to get the staffs attention despite it only being a quarter full…you wouldn’t then expect to be told you need to order quickly as the kitchen shuts at 8! Lovely presentation of food, but overpriced in the circumstances…

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roman g. • 1 review

December 6, 2023

10/10

The best food and service ever.

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Jayesh A. P. • 3 reviews

November 16, 2023

3.5/10

The ambience is dated and dark. The service poor and the food was all too s picy.

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kay k. • 1 review

October 14, 2023

10/10

Lovely customer service. Joseph is the best

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Gleb K. • 1 review

September 2, 2023

10/10

The food was delicious, and the choice was great - there are lots of unique and unusual dishes that are worth trying and some familiar meals like the Beijing duck or chicken in sweet and sour sauce yet presented from another angle. The personnel is friendly, hospitable and with pleasant smiles on the face. Lastly, the atmosphere corresponds to the quality of food aforementioned - dimmed lights and entourage, stylish furniture with the addition of the open kitchen create that exact true sense of cosy, aristocratic London, only with some contrast, complementary notes of Asia.

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Hanxin Z. • 1 review

August 12, 2023

8/10

Some staff were really friendly. But sometimes, one or two staff were cold.

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ewemade a. • 1 review

August 8, 2023

8/10

Good restaurant .... I love the food and the staff very polite

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Robert G. • 1 review

May 7, 2023

8/10

Have eaten here many times and its always been outstanding. This time food was not served in any sensible order - we did request the order we wanted - and the table was overloaded with dishes and some went cold. I think some staff have been diverted to the new Chai Wu experience in Harrods so hopefully will correct over time.

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Lauren L. • 14 reviews

April 15, 2023

10/10

Dim sum is delicious. It is a bit pricey though.

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Amanda Maria U. • 1 review

April 16, 2023

10/10

Love the service here! Semel was amazing!

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Antony M. • 1 review

April 1, 2023

4.5/10

Pretentious with appalling service, had pour our own wine , had to ask multiple times for drinks menus , food was nice but nothing special but came at an eye watering cost of £500 for 2 people .

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Michelle B. • 1 review

January 22, 2023

10/10

I just returned from lunch with a friend at Chai Wu. The food was excellent, in particular the wagu puffs and the the crystal sea bass gold leaf dumplings. The service was attentive , but not over bearing. I would highly recommend this restaurant. Great to find somewhere with a quality dining experience while shopping. Michelle

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Thomas B. • 1 review

January 1, 2023

5/10

I‘ve been many many times at Chai Wu, but this time service wasn‘t great at all and the quality of the food wasn‘t at the level it has been previously. So quite a disappointment…

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Almaha K. • 2 reviews

August 3, 2022

7/10

We waiting a while for the table it was late to get ready. The staff was quick and effective. Nice food and quite atmospheric style

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Faridah B. • 1 review

June 12, 2022

10/10

Chai Wu has always been my go-to restaurant since I knew about it years ago. The ambience is relaxing and the food is oh-so-good! Love the wagyu puffs especially! Will be going back again before I leave the UK next week!

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