Chai Wu

Gleb K. • 1 review

September 2, 2023

10/10

The food was delicious, and the choice was great - there are lots of unique and unusual dishes that are worth trying and some familiar meals like the Beijing duck or chicken in sweet and sour sauce yet presented from another angle. The personnel is friendly, hospitable and with pleasant smiles on the face. Lastly, the atmosphere corresponds to the quality of food aforementioned - dimmed lights and entourage, stylish furniture with the addition of the open kitchen create that exact true sense of cosy, aristocratic London, only with some contrast, complementary notes of Asia.

Hanxin Z. • 1 review

August 12, 2023

8/10

Some staff were really friendly. But sometimes, one or two staff were cold.

ewemade a. • 1 review

August 8, 2023

8/10

Good restaurant .... I love the food and the staff very polite

Robert G. • 1 review

May 7, 2023

8/10

Have eaten here many times and its always been outstanding. This time food was not served in any sensible order - we did request the order we wanted - and the table was overloaded with dishes and some went cold. I think some staff have been diverted to the new Chai Wu experience in Harrods so hopefully will correct over time.

Amanda Maria U. • 1 review

April 16, 2023

10/10

Love the service here! Semel was amazing!

Antony M. • 1 review

April 1, 2023

4.5/10

Pretentious with appalling service, had pour our own wine , had to ask multiple times for drinks menus , food was nice but nothing special but came at an eye watering cost of £500 for 2 people .

Michelle B. • 1 review

January 22, 2023

10/10

I just returned from lunch with a friend at Chai Wu. The food was excellent, in particular the wagu puffs and the the crystal sea bass gold leaf dumplings. The service was attentive , but not over bearing. I would highly recommend this restaurant. Great to find somewhere with a quality dining experience while shopping. Michelle

Thomas B. • 1 review

January 1, 2023

5/10

I‘ve been many many times at Chai Wu, but this time service wasn‘t great at all and the quality of the food wasn‘t at the level it has been previously. So quite a disappointment…

Almaha K. • 1 review

August 3, 2022

7/10

We waiting a while for the table it was late to get ready. The staff was quick and effective. Nice food and quite atmospheric style

Faridah B. • 1 review

June 12, 2022

10/10

Chai Wu has always been my go-to restaurant since I knew about it years ago. The ambience is relaxing and the food is oh-so-good! Love the wagyu puffs especially! Will be going back again before I leave the UK next week!

Hanae B. • 1 review

March 4, 2022

3.5/10

The ambiance was too dark and not welcoming - I didn't enjoy the service as they didn't attend to us after placing our meals down so couldn't order more food. I felt overall that it was an overpriced restaurant and minimal service. The experience of a restaurant is far more important than the food I find.

Melanie B. • 3 reviews

January 7, 2022

10/10

I have been visiting Chai Wu since it opened six years ago and have found it to be consistently wonderful. The food is sublime and the service is always friendly and helpful. This is one of London's best outlets for high Chinese/Japanese dining.

Robert S. • 1 review

December 20, 2021

2/10

The staff was really rude we ask for a starter and they brought it with the main courses then when I asked them why the manager demanded payment before I Even start to eat terrible staff won’t be using again

Fatema M. • 1 review

November 6, 2021

4/10

I was very disappointed as we had travelled an hour for my birthday and had pre booked only to be told that they close in an hour so we have to order all our food in the first 10 minutes of sitting down ( they could have called to let us know this a few days before and I would have changed the reservation time). It all felt very rushed and they forgot some of the order and then charged us for something we didn’t have. Considering this restaurant is inside of Harrods the service and all around standard was very poor.

Darren C. • 1 review

October 9, 2021

9.5/10

Top notch food inside harrods for Chinese food, good service, we arrived early but they found us a table in 5 minutes, was busy and maybe not quite the best service, still very good

Tara F. • 1 review

October 9, 2021

5/10

Have visited before however, today was very disappointing. Staff not engaged at all and rushed! This is a super expensive restaurant for second rate service, not impressed for the price we paid for lunch

Jeffy J. • 10 reviews

September 30, 2021

10/10

Food and service was excellent.

Melanie B. • 3 reviews

July 20, 2021

10/10

Chai Wu is consistantly remarkable. The staff are always welcoming and solicitous and the food is sublime. It is a pleasure to visit and be so well looked after. A wonderful experience. One of the best restaurants in London.