Champagne Afternoon Tea at the Wellington Lounge

Jessica T. • 1 review

June 14, 2023

4/10

We did the afternoon tea at Wellington Lounge and it was the worst experience. I've been to several afternoon/high teas in London and would have expected better from the Intercontinental brand. The lounge location is in a busy foot traffic area with no privacy, the entire area is loud and disruptive with hotel guests talking on the phone. The fire alarm testing happened halfway through our meal. There is no dress code so the entire experience feels very casual and lackluster. Staff are not attentive and do not care about service. The entire experience was extremely slow and we did not feel taken care of. The food is mediocre and there is no thought put into the tea experience - staff just let our teas brew in the pot without telling us how long we should steep it. I would expect this to be customary at an afternoon tea experience. To top it off, the afternoon tea was expensive and not worth the price. A good suggestion for improvement is changing the ambiance and staff knowledge and effort around tea service. I honestly don't understand why this lounge received good reviews - perhaps the lunch or meal service is better but we were very disappointed with the experience and will not be returning.

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Mohamed B. • 14 reviews

January 16, 2023

9.5/10

The Wellington lounge on this Monday night was perfect place to be, peaceful with excellent friendly staff and nice food. I ll advise anyone seeking a nice pre theatre dinner, a quick after work grabb or a small bite in between shopping to drop by this place. Just an advise book a table as it gets busy sometime, I was staying at hotel and could see it packed at moment.

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Maha A. • 3 reviews

December 31, 2022

10/10

This is my first time to try afternoon tea but I enjoyed the experience. The food was delicious is you’re planning to book it make sure you have early breakfast or none because I got full by the time I got the dessert.

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Jane S. • 1 review

November 26, 2022

5/10

The service was really slow, we hat to ask several time every time we wanted something. The setting is nothing special at all. The whole point of afternoon tea is to be pampered in somewhere with good ambience. We got neither. The food itself was acceptable.

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Abena a. • 1 review

August 6, 2022

10/10

Excellent selection of sandwiches for afternoon tea. The vegetarian option was really very good. Would have preferred more scones rather than the selection of cakes which tough nice were a bit too sugary and rich. Service was very professional and Elena out waitress was most helpful in recommending the right tea for each course. Fantastic way to spend a few hours with friends.

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Tina W. • 1 review

April 2, 2022

10/10

We had a lovely time staff were great, food and tea were plentiful, we had an amazing time and my daughter was presented with a complimentary birthday cake selection

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Helena C. • 1 review

January 29, 2022

10/10

Excellent service with very attentive staff, food was truly amazing with wonderful atmosphere. Relaxed experience. I will come back indeed.

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Tik C. • 1 review

December 16, 2021

10/10

Everything is perfect. My wife and I are particularly impressed by the warm and welcoming service from one of your female staff. I am terribly sorry that I did not ask for her name, but her customer service, attitude and professionalism are the highlights of our experience. She well deserves our deepest appreciation.

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Probir D. • 1 review

December 5, 2021

10/10

The service and experience was nothing short of fantastic. The staff were very polite, from entering the premises to being seated in the lounge. The food tasted amazing, waiters were very helpful in answering questions we had and also in meeting our dietary and occasion needs (Friend's birthday). I would highly recommend the Wellington Lounge for their afternoon tea.

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Xiaowei L. • 1 review

November 26, 2021

10/10

Great service, high quality food. Nice experience

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