Gaucho - Charlotte Street

Catherine G. • 25 reviews

March 19, 2025

10/10

Beautiful restaurant, tasty fresh food with great service

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Gaucho - Charlotte Street • Owner

Dear Catherine, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at our restaurant. Our team works hard to provide delicious food and excellent service, and it’s wonderful to know that it made a positive impact on your visit. We can’t wait to welcome you back soon for another great meal! Kind regards, Gaucho Management Team

guillaume s. • 365 reviews

March 18, 2025

10/10

Exceptionnel meat & service . Pricy if you want the meat otherwise prices are normal

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Gaucho - Charlotte Street • Owner

Dear Guillaume, Thank you for your wonderful review. We're delighted that you enjoyed our exceptional meat and service. The price reflects our commitment to offering premium cuts of Argentine Angus Beef, known for its exceptional taste and quality, but we are glad to offer a range of choices to fit every preference and budgets. We hope you'll visit us again to explore more of our menu! Kind regards, Gaucho Management Team

Shaz S. • 41 reviews

March 13, 2025

6/10

The chicken was dry. Though I understand it’s a steak place. No excuse. Staff ignored me for ages once I was sat down. Not had this type of experience at gaucho before. But then haven’t been to this particular one.

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Gaucho - Charlotte Street • Owner

Dear Shaz, Thank you for sharing your feedback about your recent visit to Gaucho. We sincerely apologise for the experience you had, as it doesn’t meet the high standards we strive to maintain. We understand your concerns about the chicken and the service you received. Your input is valuable to us, as it helps us improve our services. We want to investigate further to ensure such incidents don’t happen again. Could you please let us know which branch you visited? Our booking system shows that you didn’t attend your reservation. We want to make sure we have the correct details of your reservation and that you’re actually reviewing the right restaurant. Please feel free to contact us directly at charlottestreet@gauchorestaurants.com. We value your feedback and hope to have the opportunity to provide you with the exceptional experience we are known for on your next visit. Warm regards, Gaucho Management Team

Simon J. • 34 reviews

March 13, 2025

10/10

we had a lovely experience and meal at the classy Gaucho restaurant. my wife had a great steak and I had tge chicken both were tasty. it was my wife's birthday and they made a fuss which was nice. tge staff were attentive friendly and professional highly recommended

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Gaucho - Charlotte Street • Owner

Dear Simon, Thank you so much for taking the time to share your wonderful experience at Gaucho Charlotte Street. We are delighted to hear that you and your wife enjoyed your meal and that the steak and chicken were both to your liking. It’s heartening to know that we could help make your wife's birthday special with our attentive service and festive atmosphere. We pride ourselves on providing a memorable dining experience, and your kind words about our staff being friendly and professional are truly appreciated. Thank you for recommending us, and we hope to welcome you back soon for another exceptional meal! Warm regards, Gaucho Management Team

Tan A. • 13 reviews

March 7, 2025

10/10

Friendly staff and steak cooked to perfection.

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Zeenat N. • 1 review

February 13, 2025

8.5/10

Great ambience Disappointed with the size of the steak!!

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David F. • 28 reviews

February 12, 2025

8/10

Given the high food and drink prices we weren’t wowed by the experience. Should a restaurant charge 13% service charge? £6.00 for a small portion of ok chips already seems expensive.

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Gaucho - Charlotte Street • Owner

Dear David, Thank you for your feedback. We appreciate you taking the time to share your experience. We're always striving to provide the best possible dining experience, and we're sorry to hear that you weren't entirely satisfied regarding our pricing. We carefully source our ingredients to ensure quality and freshness. We understand that pricing is a key factor, and we are constantly evaluating our costs to provide the best value we can. We aim to deliver a meal that justifies the price through taste, quality of ingredients, and overall presentation. Regarding the service charge, this is standard practice in London, and it is distributed amongst the team. We sincerely value your input and will take your feedback into consideration. We hope you might consider giving us another opportunity to impress you in the future. Kind regards, Gaucho Management Team

Claire A. • 11 reviews

January 30, 2025

9.5/10

Very impressed with the service and food. Fabulous steak and cocktails. Good attention to detail and really friendly staff.

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Gaucho - Charlotte Street • Owner

Dear Claire, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the service and food, especially our steaks and cocktails. Our team takes pride in providing great attention to detail and creating a welcoming atmosphere, so your kind words mean a lot to us. We can’t wait to welcome you back for another fantastic experience! Kind regards, Gaucho Management Team

Halina M. • 7 reviews

February 1, 2025

10/10

Great ambiance, lovely service and perfect steak. This place is consistently delicious.

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Gaucho - Charlotte Street • Owner

Dear Halina, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the ambiance, service, and, of course, the steak. It’s always our aim to provide a consistently delightful experience for our guests. We look forward to welcoming you back again soon! Best regards, Gaucho Management Team

Eloise T. • 22 reviews

January 27, 2025

7.5/10

Food arrived luke warm but didn't want to complain as we were hungry

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Gaucho - Charlotte Street • Owner

Dear Eloise, Thank you for your feedback. We're sorry to hear that your food arrived lukewarm. We aim to serve every dish at the ideal temperature to enhance your dining experience. It's always our intention to provide timely and quality service. We appreciate your understanding, but please know that your feedback is important, and we'll address this with our kitchen team to ensure it doesn't happen again in the future. We hope you give us another chance, to provide you with the exceptional meal you deserve. Kind regards, Gaucho Management

jenny w. • 41 reviews

January 15, 2025

8/10

very nice reataurant ,was quite when we went but was early.the initial waitress didnt know about the pre theatre menu,but then it was fine.i had the tartare tacos very tasty,and the ravioli lovely flavours,my friend had the steak which she said was superb.

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Gaucho - Charlotte Street • Owner

Dear Jenny, Thank you for your feedback! We're glad to hear you enjoyed your visit and found our restaurant to your liking. It’s great to know that you loved our Tartare Tacos, the Ravioli, as well as our steak! We apologise for the initial confusion regarding the pre-theatre menu and appreciate your understanding. We value your input and will make sure to address this with our team to ensure a smoother experience for our guests in the future. We hope to welcome you back soon for another enjoyable meal! Kind regards, Gaucho Management

Gavin I. • 39 reviews

January 25, 2025

9.5/10

A churrasco chorizo steak that was melt in the mouth tender

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Gaucho - Charlotte Street • Owner

Dear Gavin, Thank you for sharing your delightful experience with us! We are glad to hear that our Churrasco Chorizo steak exceeded your expectations and melted in your mouth. Our chefs take great pride in preparing each dish to perfection, and it's wonderful to know that you enjoyed it. We'd love to have you come back and try more of our delicious steaks in the future. Best regards, Gaucho Management

Stephanie D. • 65 reviews

January 11, 2025

10/10

Excellent service and best steak in London , also great location for an early pre-theatre dinner

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Gaucho - Charlotte Street • Owner

Dear Stephanie, Thank you for your lovely review. We are absolutely delighted to be recognized for serving the best steak in London and also for our excellent service. It is great to know our location worked out for your pre-theatre dinner. We look forward to welcoming you back soon! Kind regards, Gaucho Management

Teresa D. • 33 reviews

December 17, 2024

10/10

Everything good

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Gaucho - Charlotte Street • Owner

Dear Teresa, Thank you so much for taking the time to share your feedback with us. We are glad to hear you enjoyed your experience with us. We look forward to your next visit. Best regards, Gaucho Management

Sofia B. • 16 reviews

December 10, 2024

10/10

This restaurant is excellent, especially due to the quality of the meat. It’s incredibly tender, flavorful, and cooked to perfection. The service is both attentive and efficient, making the experience even better. I highly recommend it!

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Gaucho - Charlotte Street • Owner

Dear Sofia, Thank you for taking the time to share your experience with us and for your kind words. We're thrilled to hear you enjoyed the food and the service. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Kind regards, Gaucho Management

Ian S. • 1 review

December 10, 2024

5.5/10

Steak was pretty good. Service was inattentive. Had to request sides that were ordered but not brought with steak. Had to ask for Dijon mustard twice as was brought English mustard the first time. Disappointing experience overall.

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Gaucho - Charlotte Street • Owner

Dear Ian, Thank you for taking the time to share your feedback about your recent visit. We're pleased to hear that you enjoyed the steak, but we sincerely apologise for service issues you experienced. This is not the level of service we strive to provide, and we regret any frustration this caused during your meal. Your comments have been shared with our team to ensure we address these issues and improve our service moving forward. We genuinely appreciate your input as it helps us to enhance our guests’ experiences. We hope you will consider giving us another opportunity to serve you better in the future. Best regards, Gaucho Management

Marco M. • 5 reviews

December 7, 2024

10/10

Good service and food

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Gaucho - Charlotte Street • Owner

Dear Marco, Thank you for your kind words. We are thrilled to hear you had a great experience with us and we look forward to welcoming you back again soon. Best regards, Gaucho Management

Arv S. • 34 reviews

November 30, 2024

10/10

Great as always

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Gaucho - Charlotte Street • Owner

Dear Arv, Thank you very much for kind words. We are thrilled to hear you had a great experience with us and we look forward to welcoming you back again soon. Best regards, Gaucho Management

Nicos K. • 3 reviews

November 16, 2024

10/10

Lovely place, excellent food and service

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Gaucho - Charlotte Street • Owner

Dear Nicos, Thank you for your kind words. We're delighted you had such a great experience with us. Looking forward to welcoming you back soon! Kind regards, Gaucho Management

Aik Hooi Y. • 2 reviews

November 11, 2024

10/10

Good and friendly service. Steak was nice.

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Gaucho - Charlotte Street • Owner

Dear Aik, Thank you very much for your lovely review. We are pleased to know that you enjoyed your experience at Gaucho Charlotte Street. We look forward to your next visit. Kind regards, Gaucho Management