Guilty by Olivier

I asked for a diligent calzone, and I supposed that the chicken should be fresh, instead, it was chicken in cubes like it has in a supermarket pizza that costs 2 euros. Ridiculous.

Loved loved loved the food and ambiance but the service was inexistant. From the empty reception, the long wait to get drinks and menus once seated, our cocktails sitting on the bar counter for at least five long minutes that we could identify from distance, to the service seemingly disorganized. We enjoyed the place but we felt very left out. We couldnt even figured out who was really our server. We had to "bother" servers passing by when needed.

Great food does not mean great service. Our experience was disappointing and we'll probably not come back because of the poor service.

Perfect. ????

Great place to go for lunch! They have a very affordable a delicious "business" menu ... And you will still feel VERY guilty after eating it.

I enjoyed it, had a good time, but the music was too loud.

Muito bom

The person at the reception was very cold and took long minutes to even acknowledge our presence. The service was acceptable. Food is excellent, though.

I don't see the point of spending that amount of money when the food is not that special

It was basic, the service took a long time and the person that received us was not very friendly. The food was nothing special, categorically not worth it if it wasn’t for the discount

The food and service was amazing - it was a superb experience for our group, we are visiting Lisbon for a conference - our waiter Mauro was excellent too and the service was 10/10. Would thoroughly recommend this place to anyone visiting Lisbon looking for great food, excellent service and a great atmosphere :-)

We were hotel guests. Online the restaurant is presented as an upscale place. We got there to find every TV blaring a soccer game! We asked to be seated somewhere less close to televisions and were told not possible. So we ate our food, which was reasonably good, served by our very nice server. The manager told us it was the vibe of the restaurant. People watch sports on TV and the commentary is secondary. Also, you don't need your usual canned music while soccer is on. If you are a hotel restaurant you need to have options for those guests who aren't avid fans of local football, baseball or hockey. Period.

Nothing special to say about service. It was a must do service without the premium service I’d believe to get in an Olivier restaurant. Food is honest, as also beverages, but without dazzling. Facilities are good and interesting, but music was a little bit loud.

Guilty by Olivier

Saudações, José! Obrigado pela sua análise. Esperamos poder revê-lo, Guilty by Olivier #lessguilt #morefoodporn

The food took a while to be served, but it was worth it. Very delicious food.

Guilty by Olivier

Hi, Juliana! We are very pleased to read that you had such a positive time with us. We hope to welcome you back very soon and to improve your experience even more. Cheers, Guilty by Olivier #lessguilt #morefoodporn

The burgers were great, but the remainder of food items did not translate well. This might be a hip place for 20 and 30 somethings but this group of 50 something women were very disappointed. This place definitely caters to a younger crowd and we felt dismissed because of it.

Guilty by Olivier

Dear Carol, We are happy you had appreciated our burgers. We regret that the rest of the experience was not the best. We are a versatile restaurant that welcomes guests of all ages. It is not our intention to convey an idea or to act contrary to this, at all. We sincerely apologize and hope that in the near future we can compensate, recovering your trust. Thank you so much for your visit. Guilty by Olivier

Excellent

Guilty by Olivier

Thank you for your nice comment, Nuno! See you soon, Guilty by Olivier #lessguilt #morefoodporn

Great evening out - good food and great cocktails

Guilty by Olivier

Hey, Fiona! Thanks a lot for your message! We hope you come back. Cheers, Guilty by Olivier #lessguilt #morefoodporn

Overestimated

Guilty by Olivier

Dear Rubio, It is important to understand what happened during your visit, to improve the service. If you are available, we will be thankful for your help. Sincerely, Guilty by Olivier

Camareros muy antipaticos

Guilty by Olivier

Hola, Lucia. Gracias por su comentario. Vamos a hacer todo para mejorar. Lo sentimos por las molestias. Guilty by Olivier

Food was tasty. Cocktails were perfect. Service was lacking. One waiter tried to take our plates whilst I was still eating then when we had finished it was a good 10 minutes before anyone came to clear them even though there were waiters stood chatting amongst themselves a couple of feet away. A manager was on duty too and he was joining in the chatting which was quite unprofessional when guests were getting ignored. We were also sat next to a table who were smoking which wasn’t ideal.

Guilty by Olivier

Dear Laura, We really regret what happened. It was unacceptable. We hope you can give us another opportunity. We commit ourselves to provide you a better experience, in order to regain your trust. Thanks a lot. Guilty by Olivier