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Where

American

Hard Rock Cafe Oxford Street

8.9/10
138
Great Cumberland Place, Marble Arch, W1H LondonSee map

Average price £30 Accepts Yums

50% off food!

Free serviceInstant reservation

Make a reservation on TheFork to earn Yums and enjoy exclusive loyalty discounts
This restaurant is following the relevant safety practices*:
Card payments accepted
Contact information is obtained
Contactless, digital or single use menus
Extra cleaning services implemented at the tables, toilets and kitchen
Food served only at the table
Guest spacing 1m
Hand sanitizer for customers
Need to wear a mask in the restaurant unless eating or drinking
Staff wearing masks
*This information is declared by the restaurant
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TheFork offers

-50% 50% off food!

Drinks not included. Available on the booked timeslot.

Drinks not included.

Available on the booked timeslot.

Restaurant menu

  • Average price £30
    Special request
FRESH BAKER’S BUN
Fresh burgers deserve a fresh bun. Each brioche bun is toasted to order.
STEAK MATTERS
It’s fresh and it’s premium because flavour comes first
DOUBLE THE CHEESE
Not one slice but two slices on each and every steak burger.
See à la carte and set menus

User photos

Mac and cheese
Burger
Buffalo Wings
Steak Nacho, Prawn & Whiskey Burger
Cowboy Steak , Rib Combo

+8

photos

Ratings & Reviews

Fabulous

8.9/10
based on 138 reviews
Only users who have booked on the platforms or a booking module of TheFork group and who have dined in this restaurant can leave a rating, with or without a review. The global rating is based on all ratings and reviews but only those written in English are displayed.
Quality of food :8.9/10
Service :9/10
Setting :8.8/10
  1. Melody D.
    Melody D.
    • one review
    9/10

    The ambience was really good especially there was a live band playing, even the children enjoyed the music. The service was recommendable because they really worked hard especially the one that served us, I just forgot his name, he said he was from Hungary. He helped me to surprise my husband because it was his birthday. Totally enjoyed it and will definitely go back. Well Done!!!

  2. Sonia W.
    Sonia W.
    • 3 reviews
    8.5/10

    Very clean and great atmosphere. Staff were friendly and attentive.

  3. Jan B.
    Jan B.
    • one review
    9/10

    Had a really good evening-our waiter was great. Very chatty and friendly. Was served quickly and just the right time in between courses. Make sure you’re hungry as the portions are huge. Not very busy in there which was ok but lacked a bit of atmosphere.

  4. Liz E.
    Liz E.
    • 5 reviews
    8/10

    Excellent attentive service.Good burger and chips and fajitas

  5. Donna C.
    Donna C.
    • one review
    4/10

    We were served a bucket of chips which We didn’t order, these turned out to be for another table. We asked for a burger with no cheese, lettuce or tomato and it turned up with all these in. The bacon inside the burger was cold.

  6. Merlin V.
    Merlin V.
    • 4 reviews
    10/10

    Amazing place , great food loved everything especially had lot of fun with massive size of each meal will go there again x

  7. P.atrick L.
    P.atrick L.
    • 3 reviews
    10/10

    Amazing as usual, great service from Ivan and Jacob, thank you guys.

  8. Jeff B.
    Jeff B.
    • 6 reviews
    10/10

    Excellent food, service & atmosphere! ⭐⭐⭐⭐⭐

  9. P.atrick L.
    P.atrick L.
    • 3 reviews
    10/10

    Amazing from start to finish! Busy for the last night before lockdown 2.0, the team explained the situation about items not in stock, did not feel strange. Thank you Hard Rock for a great night!!

  10. Jeff B.
    Jeff B.
    • 6 reviews
    10/10

    Excellent food, service & atmosphere! ⭐⭐⭐⭐⭐

  11. Rafael B.
    Rafael B.
    • one review
    10/10

    Everything was perfect!!

  12. Carlota Y.
    Carlota Y.
    • 5 reviews
    7/10

    The music was a little bit loud for us, but is normal we were in Hard Rock Cafe, the food was better before the lockdown I don’t know if they change the quality of ingredients but it was really normal, a quite disappointing. The service was excellent

  13. Grant S.
    Grant S.
    • 2 reviews
    9.5/10

    Huge & Excellent venue, feels more upmarket than you’re average Hard Rock, can’t knock the value for money. Will definitely return when the bands are on and restrictions end. L

  14. Susie S.
    Susie S.
    • 2 reviews
    10/10

    2nd time visiting under the present 50% Off deal. Very happy with service and the food. We would certainly come again when these deals are available.

  15. Rafaela T.
    Rafaela T.
    • one review
    10/10

    Great food and great waiter

  16. Aneesa H.
    Aneesa H.
    • 3 reviews
    9/10

    Honestly lovely customer service & food was perfect. Range of different starters and main for everyone. Will defo come again

  17. Mohammad s.
    Mohammad s.
    • 4 reviews
    10/10

    TOP RESTAURANT HALAL MENU AVAILABLE

  18. Joanne F.
    Joanne F.
    • one review
    9.5/10

    Great venue in the centre of london. .. amazing food, so tasty!! Nice cocktails and friendly staff. Extremely clean and felt very covid safe. Thank you

  19. Steven E.
    Steven E.
    • one review
    5.5/10

    Food came eventually and burger was cold! Returned food next meal was acceptable Waiter removed burger from bill but tried to charge full price when table was booked on a 50% off food deal, Asked to rectify which he did. Word of caution very expensive drinks.

  20. Fernando S.
    Fernando S.
    • one review
    2/10

    Had a reservation for 9pm. When we arrived and presented our reservation, receptionist immediately told us we had 5mins to order before the kitchen closed and that he was also starving and needed to close the restaurant so he could eat himself. We were then told by the waiter we had to choose everything we wanted in one go and everything would come to the table at the same time, including desserts. We ordered everything quickly, finding the experience hard to believe. The food arrived 20 minutes later. Around 2 bites in to the burger, the waitress came to the table with the bill and the credit card machine for payment. Again, I paid finding it hard to believe that was happening. Then finally, 10 mins after the bill we were asked if we wanted a doggy bag for the remaining food, because we needed to be out of the establishment before 10pm, and we were literally kicked out leaving the remaining food behind (including ice cream dessert). I would honestly still have felt I had an unbelievably terrible experience, even if all the food we wasted was free, but unfortunately it wasn’t. This felt really annoying and disrespectful. I do not intend to come back to the Hard Rock Cafe anytime sooner, and I couldn’t recommend it to anyone. They blamed it on Fork for offering to reserve that tight time slot, but as a customer I feel that if they have agreed to allow reservations at 9, they are liable for the terrible service experience their customers would get being treated as we were. Unacceptable and I really feel cheated and ripped off. I want my money back!

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More information

Opening time

Monday - Saturday: 12PM - 11PM

Sunday: 12PM - 11PM

How to get to the restaurant

Great Cumberland Place, Marble Arch, W1H, London, United Kingdom

Public transport

Marble Arch Tube Station

Directions to get there

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Features

Burger, Sandwiche

Services

, , , , Wheelchair Accessible,

Some information about this restaurant comes from Bookatable.

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