Reviews - Jockey Club Hotel

Laurena H.

February 23, 2023 • 1 review

4.5/10

Really quite disappointing. Paid $40 for a med/rare steak and was purple inside that we waited an hour for. The Caesar salads were only ok. . Chips and burger were nice

Debbie D.

December 18, 2022 • 1 review

7/10

3 of us enjoyed our lunch meals today. Roast Turkey and veg Rump Steak, Diane Gravy, chips & salad Rump Steak, mash and perfectly cooked veges. Soo many people, staff remained smiling and friendly under pressure. Thanks we return

Jockey Club Hotel (Owner)

Thanks Debbie for leaving us a review! We appreciate the feedback on our little hotel!

Karen L.

September 14, 2022 • 2 reviews

10/10

Very happy with the friendly service and the food was good once again. Thank you

Jockey Club Hotel (Owner)

Thank you Karen for the review!! So glad that you enjoyed our little venue, hope to see you again soon!

Sherri L.

September 4, 2022 • 1 review

2.5/10

Waited over an hour for food and when it arrived it was burnt. Cannot believe food was served looking the way it did. Meals were all served at different times

Jockey Club Hotel (Owner)

Thank you Sherri for taking the time to leave us a review, we wouldn't be aware if we are not told. I am sincerely sorry that you experienced this in our little hotel as this is not our normal standard of service. We hope that this experience has not been bad enough that you will not give us another try, we hope to see you again. Kind regards Management

Karen L.

September 4, 2022 • 2 reviews

10/10

Enjoying the meals. Nice atmosphere.

Jockey Club Hotel (Owner)

Thank you Karen for leaving us a review! Glad you enjoyed our little pub1 Kind regards, Management

Melinda S.

August 11, 2022 • 3 reviews

9.5/10

Great food very large meals

Jockey Club Hotel (Owner)

Thanks Melinda for leaving us a review! Glad you enjoyed the food!

Melinda S.

August 10, 2022 • 3 reviews

10/10

Great night out

Jockey Club Hotel (Owner)

Thanks Melinda for the 10 out of 10!

Yvonne D.

May 23, 2022 • 4 reviews

10/10

It's been a few months since we visited the Jockey Club but was really impressed with the quality of the meals and the super friendly service. Will be back soon!

Jockey Club Hotel (Owner)

Hi Yvonne and thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us at the Jockey Club hotel and hope to see you again soon!

Peter P.

April 17, 2022 • 2 reviews

9/10

Would be good if lightning was better. Meals were very nice. Good clean place to go and eat and have a cold drink with Family and friends. Staff were friendly.

Jockey Club Hotel (Owner)

Thanks so much Peter for leaving us a review! We appreciate the feedback! Will work on the lighting for next time

Ashley J.

December 16, 2021 • 1 review

4/10

Was a very long wait for the food. Ribs came out dry. But the manager handled it really well and gave us a refund for the meal. I was happy with the service from the staff just unfortunate about the meal

Jockey Club Hotel (Owner)

Thank you Ashley, for leaving us a review! We appreciate the feedback

Susan H.

October 15, 2021 • 1 review

8/10

As usual the staff were excellent. One always feels welcome. I do not like choosing from a menu app but we were given good old hand held ones. Jasmine was delightful!

Jockey Club Hotel (Owner)

Thank you Susan for leaving us a review! We appreciate the feedback

Patrice M.

July 2, 2021 • 1 review

8.5/10

Just moved to area, was happy with our meals, size and quality was great. Just what u expect from a pub. Staff were very friendly and helpful will definitely be back again

Jockey Club Hotel (Owner)

Thank you so much Patrice for leaving us a review! We are so delighted you enjoyed your time at our little pub and hope to see you again soon! Kind regards, Amanda Flikweert Venue Manager

Vicki T.

February 28, 2021 • 3 reviews

10/10

Food was well cooked, well presented, service was great. Waiting time less than expected. Very good experience.

Jockey Club Hotel (Owner)

Thank you so much Vicki for leaving us a review! Glad you enjoyed your time with us at our little hotel Management

Heidi R.

February 13, 2021 • 1 review

5.5/10

The staff were friendly, the meals didnt take too long to come out. we ordered steak one medium rear it come out nearly well done and the other was ordered medium it come out well done, the salads had too much dressing. The cake for the hot fudge was little dry.

Jockey Club Hotel (Owner)

Thank you Heidi for taking the time to leave us a review, we are very sorry your steaks were not cooked to your liking that is certainly not to our standard at all. In future please do not hesitate to let the staff know and we will correct any issues immediately. Kind regards, Management

Colleen h.

December 30, 2020 • 1 review

4.5/10

There wasn't enough staff on to cater for people signing in . I went for the healthy option of crusted fish and it was deep fried and the salad had cheese which wasn't mentioned on menu , lactose sensitive. I was very disappointed .

Jockey Club Hotel (Owner)

Hi Colleen, In regards to not having enough staff on we did have a busier day then expected and with the new sign process although its actually a little faster it does time take time if there are many that cannot do it themselves. I am truly sorry that you felt your meal was not up to our normal standard! Although with the waldorf salad it traditionally has some form of lactose in it, if you do have any allergies or sensitivities please do not hesitate to let us know in future and we will try our best to accomodate you anyway we can. Thank you for taking the time to leave a review Kind Regards Management

Karen G.

December 27, 2020 • 1 review

10/10

Really enjoyable experience great food and friendly staff busy but well managed love this place staff top notch and lovely venue thank you will definitely revisit

Jockey Club Hotel (Owner)

Happy new year Karen, Thank you for the review. Our team look forward to your visit again. Regards Management

Esther r.

October 18, 2020 • 2 reviews

9.5/10

Great food, always welcoming staff. Food always comes out correct and in a good time frame. We always enjoy eating there. Always clean and tidy..

Jockey Club Hotel (Owner)

Thank you Esther for the review . Our team always looks forward to serving your group. See you soon. regards Management

Donna I.

August 4, 2020 • 1 review

7/10

We ordered the steak medium rare and added the grilled prawns to our orders. There were probably 20chips on our plates, only 4 prawns instead of the 5 listed on the menu and they were either steamed or microwaved, they were grilled at all. The steaks were under cooked, one side of mine hadn’t even seen the grill plate. Service was wonderful but we won’t be going back again.

Jockey Club Hotel (Owner)

Donna our Chef apologizes for you not getting what you ordered, Next time your in ask to speak with Jamie (Head Chef) so he assure you happiness, As at The Jockey we endeavour to make someones Day. Many Thanks wayne Healy Venue Manager

Esther r.

July 28, 2020 • 2 reviews

8.5/10

Very friendly staff. Food was good quality. Did wait a bit for the food to arrive but was well worth the wait. Place was clean and tidy. And food and drinks were affordable

Jockey Club Hotel (Owner)

Thany You Esther for taking the time

Haley G.

July 24, 2020 • 2 reviews

7/10

The staff were friendly but the table service of clearing cups and dishes was slack. Food was nice. Seemed to be way too crowded for social distancing.

Jockey Club Hotel (Owner)

Haley thanks for the Review

Vicki T.

July 20, 2020 • 3 reviews

4/10

The food was very poor quality, offered a specials menu then told items weren’t available. Was a good place to go for a meal once. Definitely never again.

Jockey Club Hotel (Owner)

Hi Vicki Let me introduce myself I am Wayne Healy the new Venue Manager at The Jockey Club, I would be ever so happy if youi could dine again at the Jockey and review us again. Please don't hesitate to talk directly with me. Many Thanks

Sarah H.

July 14, 2020 • 1 review

4.5/10

Food was over cooked and cold, salad from a packet and service was average not even a smile, and staff doing there hair behind the bar. Won't be going back that's for sure.

Angie R.

July 7, 2020 • 1 review

9.5/10

Always like going to my local... The Jockey Club. Staff are very helpful and friendly. Great choices of meals. Food always done to perfection. I will of course be returning.

Jockey Club Hotel (Owner)

Thank you Angie look forward to seeing you again

Sandra M.

July 5, 2020 • 3 reviews

6/10

Nice staff but the food needs improvement. Spring rolls mushy inside and obviously the frozen pre-packaged type. “Crispy fish and chips” was anything but. Lukewarm, limp chips and the fish batter was soft, both resembling food that had been cooked a few days ago and reheated. No lemon with the fish. Used to have great food but won’t be going back under current management.

Vicki T.

June 29, 2020 • 3 reviews

10/10

Happy helpful staff, great food, very well presented, huge serving, very professional in their safety procedures. Waiting time a little long but that is to be expected at this time. Well worth the wait.

Jockey Club Hotel (Owner)

Thank you Vicki, look forward to seeing you again

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August 7, 2019 • 1 review

9.5/10

Great friendly staff meals were awesome

- -

April 5, 2019 • 2 reviews

4/10

Food (we had the rump steak ) was average. The chips were soggy. The vegetables were tasteless. The potatoes were thinned out and liquid. The dining area was very noisy. Wine per glass was a bit over the top price wise.

Jockey Club Hotel (Owner)

Hi Frank, I am sorry to read your review regarding your experience on Saturday night. We did have a busier than usual night in the bistro due to the Gympie races being on however that's no excuse for below standard food. If we knew about this on the night we certainly could have rectified the situation for you. My apologies again and we hope to see you again for another chance. David Venue Manager