Kawana Waters Hotel

Jacqui K.

January 25, 2023 • 1 review

4/10

A disappointing experience. We booked online and there was no record of it when we arrived. But the biggest disappointment was we came to have dinner with family we had not seen in a long time and two of our guests waited over an hour and we were all finished dinner before there’s came out only after my husband went and spoke to someone. Not a great experience.

Belinda D.

January 22, 2023 • 1 review

8/10

Besides the cocktails taking a long time to make and bring to our table, everything else was good.

Tess B.

December 26, 2022 • 3 reviews

7/10

The booking system to book a table was easy and great to use. The setting was lovely overlooking the marina. Ordering of drinks using the app took over 20mins sometimes. Quicker to up to bar yourself. Food service was good, but My friend ordered barramundi, and it was too 'mushy' and I ordered med/rare steak that was cooked more like well done, therfore it was chewy , not sure about my side salad, only expecting a garden side salad. I informed the lovely waitress of my disappointment of the steak.

Kawana Waters Hotel (Owner)

Thank you're for feedback Tess. We are sorry that your meal and drink experience we strive to better and have taken your feedback on board. hope to see you here again From the Kawana Waters Team.

Jackie D.

December 15, 2022 • 1 review

10/10

Our drinks and food came out really quickly and the food server Ollie was very helpful and attentive especially when i knocked over my drink!! We will be back soon in the new year!

Kawana Waters Hotel (Owner)

Hi Jackie, Our team is ecstatic that your experience here at Kawana Waters hotel was a 10/10! we always strive to make everyone feel welcome and local and hope to see you down here again soon. Kind regards the Kawana Waters Team

Christine P.

December 14, 2022 • 2 reviews

5.5/10

Normally we’ve found the Kawana Pub excellent with service and food quality. Our most recent visit was very disappointing. We waited an hour and a quarter to be served and two out of the four meals were steak and incorrectly cooked according to what was ordered. Staff were pleasant apologetic and a free drink was offered to all but overall the eating experience was unfortunately dismal.

Sarah f.

December 11, 2022 • 3 reviews

7.5/10

Great spot for drinks, beautiful outlook over the marina

Colleen h.

December 10, 2022 • 2 reviews

6/10

If you don't have a mobile and are not tec savvy forget trying to order. No menus only digital ordering available. Great size meals and good quality food . Once you get over the ordering process.

Kawana Waters Hotel (Owner)

Hi Colleen Thanks for your review, we are sorry you have had a hard time with our ordering system we strive to offer great customer service and aid anyone that needs help ordering Kind regards Kawana Waters Team

Celeste E.

December 4, 2022 • 1 review

9.5/10

This Hotel has great food , fantastic views with good ambiance. Also reasonable prices.

Kerrie J.

November 27, 2022 • 32 reviews

6.5/10

All meals are now supposed to be ordered online only, but be aware that a surcharge is charged, this is not right. We ordered online, but our friends couldn’t make it work and ended up ordering their lunch at the bar ten minutes after us. Surprisingly their food arrived about twenty minutes before us so we didn’t get to enjoy lunch together. This is not good enough. Food very average, nothing great. The staff are trying hard, but there are just not enough workers so tables not cleared of dirty dishes. Don’t think we’ll be back for a long while, there are so many better choices on the coast.

Simone H.

November 25, 2022 • 31 reviews

7/10

I ordered Ceasar salad with chicken the chicken was terrible very bland it would be a good idea to roast the chicken first to add flavour I do believe the chicken I got was processed chicken .

Vanessa P.

November 24, 2022 • 35 reviews

5.5/10

So from the beginning I had to wait for ages to be served at the bar with staff going past all the time. So then had to wait 1/2 hour for meals and guess what, they brought out mains and we hadn’t even had entrees. He took them back and about 5mins later came with entrees and then had the audacity to say “well your mains are ready I’ll bring them now.” I said No as they would get cold and I also asked for a gap between entree and mains. The entree was good but main of duck was a bit dry. Don’t know if they kept it hot or they overcooked because it was supposed to be confit and that should be moist. Then the waiter took my glass and it still had water in it I told him and he said I’ll get another one. Not necessary and a waste. Then I found out they didn’t have ice cream with dessert and I said out of all the ALH pubs I’ve been to and that’s a lot, yours is the only one that doesn’t have ice cream. He started to tell me a story about the machine well I’m sorry get it fixed or buy a new one. Then to top it off the cream with dessert was that artificial can one YUK. Also on the online menu it said $9 for dessert but I was charged $10. I think this place needs a lot of changes and maybe some proper staff training.

Lesley A.

November 23, 2022 • 1 review

8.5/10

Everytime we come to the Sunny Coast, we always come there for dinner as the service is really good, also the food, and a good variety of meals to pick from. Always looks very clean, will definitely keep coming back.

Nigel H.

November 11, 2022 • 8 reviews

4/10

Have dined here several times, sad to say the meals have deteriorated lately. Sure we had the Seniors meals, but the portion sizes have sadly decreased and the prices have increased. I had the fish and chip. Not a miss type ….the chips were meagre only matched by the two tiny pieces of fish, I should say fish sticks, as they are not much bigger if any than a couple of fish sticks. Aldi’s fish sticks would have been bigger. Wife’s chicken schnitzel was passable …. Just. Again chips were meagre. Waited too long for drinks. Tis a pity because we used to love coming here.

Kaira M.

November 3, 2022 • 1 review

10/10

Had dinner there last night. Group of 5. Meals were lovely and Jake the assistant manager had great customer service. Super friendly and happy to have a joke. We all had a great time.

Anita P.

September 30, 2022 • 2 reviews

8/10

Gorgeous location and really nice hotel. It took 25 minutes for beers to be delivered from using the table app though.. had to ask twice about them. Food was good value and reasonable pub food.

Kawana Waters Hotel (Owner)

Thanks for your feedback Anita, We strive to deliver excellent service and value and take on board the delivery mishap that occured during your visit and will be looking forward to seeing you here again for a prompt service.

PHILIP D.

September 25, 2022 • 1 review

8/10

We had 3 groups at our table we all ordered at the same time but the meals came out with big caps. The first couple had finished there meal by the time i had recieved mine.

Ann R.

September 12, 2022 • 1 review

10/10

We all had a really great time. The service was great and the food was good. The view of the marina was a bonus. Will differently come back again. Thank you to all the staff.

Wayne w.

September 8, 2022 • 3 reviews

10/10

Overall experience was fantastic service & meals ????

Simone H.

September 8, 2022 • 31 reviews

10/10

I love the new menu great range of food to choose from ????

Kawana Waters Hotel (Owner)

Thanks Simone awesome review, hope to see you here again soon.

Dawn M.

September 6, 2022 • 9 reviews

7/10

We all had a seniors meal it was a little on the small side could of had a few more chips we might be older but still have good appetites.

Kawana Waters Hotel (Owner)

Hi Dawn, Thank you for your review and feedback as we love to hear back from our customers. Kind regards the Kawana waters Team