Kawana Waters Hotel

The setting and atmosphere was great as always. Sitting out on the deck looking over the marina is a nice way to spend a couple of hour. The staff were super friendly but was a little disappointed with the menu selection.

The staff were and are always really friendly, especially the wait staff and at the entry. The out door decking area is great. I will be dining again.

Food was delicious. The Hotel is very COVID safe pro active. The meals were delivered in a timely manner. The staff were very pro active in clearing the tables.

Seniors fish and chips very dry fish chips just warm and salad boring no dressing. Ice cream in cone was lovely. Latte ordinary came in cup usually served in glass.

Kawana Waters Hotel is always a great venue with a good menu and well presented food. Never disappoints. Highly recommend for excellant casual dining.

We were really disappointed. Entrance was slow, and we understand covid has forced particular restrictions. Sports bar at 1pm was great. Meal - waited over 1/2hr for garlic bread and over 1hr for our mains for a 1:30 sitting. The meal itself was hugely disappointing. The plate was cold and the meal itself was luke warm. Quality was ok. One diner had the steak sandwich and could not eat it. The bacon wasn't cooked and the steak was fatty. Later, social distancing didn't exist in the pokies area or the sports bar. Having a wheelchair patron with us, access to a pokie machine was limited While the view was lovely overall really disappointed in the afternoon.

Great excellent Service Staff very helpful excellent food would highly recommend you to anyone it was great we had a seat next to the heater thank you. Bernhard

I ordered the rump steak and it was basically all gristle. My husband ordered a medium steak and his came out cooked as well done. The vegetables ere good. No bins to be found anywhere. Drinks expensive.

Absolutely love this place, the food is well presented and ample, but the chips are only warm when you get them and so are cold very soon after they arrive which is a bit disappointing.

We love the Kawana Waters Hotel and have been going there for many years.The food is always very enjoyable and well presented. Sadly the last several times we have been there, the chips have been only warm when you get them, like they have have been sitting for a while before going onto the plate, where they used to be very hot like they just came out of the fryer basket( as they should).CHIPS NEED TO BE HOT.

Kawana Waters Hotel

Hi Glenn thanks for the great overall feedback and fantastic to hear you have been a reguar visitor. I apologise if your chips haven't been as hot as they should recently, and I have passed this on to the chef to ensure we get on top of this. Once again thank you and I hope we see you back again soon. Warm regards

Very welcoming greeting, lovely atmosphere with great view. Food was excellent, quick to prepare and more than enough. Definitely recommend.

Kawana Waters Hotel

Hi Sigrid thank you for the lovely feedback and review. We look forward to seeing you back again soon. Warm regards

3 of the 5 meals were very disappointing. Value for money 3/10. Bar staff and bistro staff were helpful and friendly. Venue excellent as always. Menu is quite ordinary compared to several nearby ALH Hotels. Very lacking in anything other than basic Pub Food. A shame as the Venue is one of the best.

Kawana Waters Hotel

Thank you for the feedback Jayne as it will help us improve what we do here. I apologise if some of your meals on this occasion were below our regular high standard and have passed this on to the kitchen team to improve. Great to hear the staff were helpful and looked after you. We had been running a reduced menu since our retrun from Covid lockdown but you will be happy to know we now have a new, fuller menu available. We hope to see you back in again to try it out soon. Warm regards

We were really surprised how beautiful the place was. Our waitress was so kind happy and helpful (Maddie) The food was top class. We always had a fear of going to this hotel as it has a reputation of (Bogans) there. But after Saturday lunch we were so suprised at how it has changed. We will definitely tell our friends about it. We are going to return for sure. LOVED IT !

We were really surprised how beautiful the place was. Our waitress was so kind happy and helpful (Maddie) The food was top class. We always had a fear of going to this hotel as it has a reputation of (Bogans) there. But after Saturday lunch we were so suprised at how it has changed. We will definitely tell our friends about it. We are going to return for sure. LOVED IT !

Kawana Waters Hotel

Thank you for the wonderful review Carmel and we love that you have changed your view regarding our venue. We pride ourselves on great food and service and it was great to hear you were well looked after by Maddie. We can't wait to see you back again soon. Warm regards

Staff were very friendly. Dinner was hot and delicious. Great atmosphere inside and also outside on the deck during the day. I will be back again.

Kawana Waters Hotel

Hi Julie thank you for the lovely feeback on your visit and we can't wait to see you back again soon. Warm regards

We had a booking for 8. It took them a while to find the booking then the table was not ready. The car park chain was still up so we couldn’t drive into the car park. I as told it would be table service for our drink until 12 but nobody came to take an order. The meals all looked great but could have definately been hotter. My father who is 85 was asked how his meals was and he told them the steak was not the best and all the waitress could say was, well you ate it... um was he suppose to wait another 30 minutes to get another!! While we all ate. I have been to this pub many time and today was the Worst.

Kawana Waters Hotel

Hi Cathryn thank you for your feeback and I apologise that your visit was not up to our normal high standards. Unfortunately this was the day the government changed the Covid restrictions from 12pm and it seems some staff may have been confused about requirements. It had been a hectic morning changing everything around to ensure compliance. We have had to hire lots of new staff since reopening and we have been providing ongoing training to ensure they are all at the standard we require. Once again I am sorry and hope you do come back sometime to see what you know we can do. Warm regards

As always, the food was great, and the service was friendly and helpful, particularly our waitress, Miranda. An enjoyable night. We will definitely be back.

Kawana Waters Hotel

Great to hear Miranda looked after you Shane and you enjoyed your experience here. We can't wait to see you back again soon. Warm regards

Great service from all the staff members we encountered. Meal was lovely and the Senior meals were very welcomed by my parents who were dining with me. It was great to see them being catered for as usually the meal is too big for them and much of the food is wasted. ????

Kawana Waters Hotel

Thank you for the lovely feedback Charmaine and we look forward to seeing you back again soon. Warm regards

Food was good and service was also good. We ordered the scallops and they were not great. We didn’t eat them but the kids meals were great and the steak was cooked well. Would definitely come back with the family.

Kawana Waters Hotel

Thank you for your feedback and review Moon Lane. Great to hear the staff looked after you well, though disappointing that the scallops were not to your liking as they are a popular dish so I apologise for that. Thanks again and we look forward to seeing you back again soon. Warm regards

Nice chilled place, food and staff were good, thanks again. I'll be coming back. Drinks at the bar were good too, cheers xoxoxoxoxoxoxoxoxoxoxoxoxo

Kawana Waters Hotel

Hi Neal thank you for taking the time to review us and we look forward to your next visit. Warm regards