L'Atelier de Joël Robuchon Etoile

Parfait

I was bit disappointed by our visit at l'atelier. We are a couple from London and have done quite a few 2 star Michelin restaurants in London before, in fact we celebrated a birthday at the London Atelier de Joel Robuchon 2 years ago, and thought we would commemorate our passage in France by going to the Paris one. So most of our disappointment comes from the difference of customer service between the 2 branches. We arrived on time for our booking and were asked to sit in a waiting area, we had to wait about 20minutes without being attended to: no one came asking if we wanted to order a drink during that time.... meanwhile, we saw other customers (couples as well) coming after us but being seated before us.... In London as a comparison they offered us 2 glass of champagne on the house as we were delayed in getting to our table. Once seated, we are being asked to look at the menus online, and after looking at it for 15minutes we were told that the english version is outdated and they were no longer doing that menu. After looking at the official printed english menu we had to wait another 20minutes to get our order taken, even though we were called our waiter over several times. So for a booking that was meant for 8pm, we had our order taken at 9pm... We go for the gastronomic menu with 7 courses. Overall dinner goes fine, and we enjoy it, even though we were overall more impressed by the London menu we had 2 years ago. Several times during the course our plates were laid in front of us, with no explanation of what it was... when my girlfriend queried, the gentleman said that 'it should be a surprise and he would tell us after' which we found quite rude and obnoxious. Here comes desserts time, and now we are being asked to rush and eat and finish our desserts because midnight is coming (after they left us waiting for 1 hour before to take our order) and they have to close because of lockdown. The cherry on the cake comes after that: 2 years ago in London, the restaurant offered us a small extra cake for the birthday of my girlfriend, so we were expecting something similar here. Instead, we got the check and I had to personally ask if anything would be made. The waiter then has the nerve to tell us that it is planned and that they always do it like this, and that the cook is preparing it as we speak...We gave the benefit of the doubt, to see coming the exact same dessert that we had as part of our gastronomic menu....That was such a joke.. Lastly, we were not the only ones who felt their customer service was severely lacking. The couple next to us were also not impressed and actually had an argument with the waiter, who aggressively argued his points on why he felt he had nothing wrong. I wouldn't expect this level of service and complete unapologetic behaviour in a normal restaurant let alone a 2 Michelin starred establishment. Safe to say we would not visit not recommend this establishment to anyone.

L’excellence de l’entrée au dessert. A faire sans hésiter.

Great restaurant with a special atmosphere and fantastic cuisine. Highly recommend the vegetarian menu. Also, a wonderful wine collection.

Très belle table et très accessible.

Great for the value

Excellent

This restaurant is FANTASTIC! Reservations recommended. First the address is 133 Ave des Champs-Elysees. Trick, when you arrive the restaurant you walk into (LE Drugstore) is NOT what you want. Walk past this restaurant, through the upscale drugstore/market and you will see within the store a staircase with a large floor mat with the name of this restaurant on it. You will need to walk down a lovely wide spiral stair case into the restaurant. We sat at the counter overlooking the open kitchen. The food was amazing. Service was incredible. The menu is only in French and they read the menu to us in English. Every dish ordered was fantastic. I am a lover of Foie Gras and Black truffles…. If you enjoy this type of food you will love the restaurant.

Fantastic experience

I had my very pleasant experiences before with robuchon in the world. As I was staying in Paris, I wanted to give myself a really good pamper by booking this restaurant. My booking was at 8:30. But we weren’t seated until 9:30 because they said we were the second round. We were strongly discouraged from having any of the tasting menu. So we ordered an entree and a main course each with glasses of wine. Things were alright and the other guests seemed to be really entertained at first. However the service turned so bad after what it appeared us to be some important guest arrived at 11pm. Every waiter/waitress and the sommelier were trying their best to get the important guests’ attention. We were completely transparent to the waiter/waitress after the important guests arrived. We asked for the dessert menu but none was provided. Whilst it is not a must, but no petite four or the usual gift for ladies were provided (and these were provided to all the other guests we saw in the restaurant). I don’t know if it was because we do not speak french or because we were Asian. But this kind of restaurant do not deserve to be associated with the name of robuchon. It is a shame and we would ask anyone who do not speak french to not to go to such a horrible restaurant

Could improve the mains in set lunch. It was quite well but slightly lower than my expect. Overall it was well, and we really enjoy the Brie in the cheese plate. Thanks for the warm hospitality.

Always a pleasure to come to l'Atelier. Very good food. The lunch menu offers good value for money. Staff was quite disappointing not friendly as usual and paying little attention to us.

Our third visit over the last six months. Excellent food, as usual. It's worth mentioning that the caviar mini-dish was strange - too fishy, if you expect the taste of caviar, you will be disappointed, as I was. Excellent service, as usual. Very expensive, as usual. Still highly recommended.

Always very good food at l’Atelier. You can’t be disappointed.

Everything we had hoped it would be. Friendly and attentive service who helped us English speakers understand the menu. Wine pairings were terrific. Open kitchen was fun to watch. Would go again next time we visit Paris.

Just wonderful

Fantastic! Great ambiance and amazing food. Staff was on point! Will be back.

Parfait

Food was good, but everything is highly over-priced. No idea why this restaurant has such a big reputation, comparing to many other restaurants all over the world there was nothing special, it is just good and too expensive.

Extremely expensive