La Vieille Fontaine, Hôtel d'Europe

Nigel S. • 6 reviews

January 1, 2025

5.5/10

When brunch is 145 euros each, you expect something special. This was a huge disappointment for what we hoped would be a special meal. We were seated next to the coat rack, and had to call a waiter each time we wanted a drink. Brunch was a buffet: the cold portion was good, but by the time we got to the hot food, they had started clearing away without letting us know. We had to ask them to stop and make up plates….which came with overcooked fish and cold rice. Honestly this is the very worst service we have ever experienced in 25 years of dining in Michelin-starred restaurants…..they should be ashamed of themselves.

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Sir, first of all we are wishing you all the best for 2025! then, regarding your brunch with us on January 1st. We do agree and apologize on the location of your table near the coat rack, it should be not placed in the restaurant room. About the food, you can easily see that other guest gave us a not of 10/10 for this brunch. As per it's called, it's a brunch, so you do have to serve you by yourself on the buffet set. For the wine, you do have to call the waiter, especially when you do have ordered wine by glass and not a bottle as you did. The food variety available this year have been enhanced, with products like fresh lobster, truffles, on request Serrano ham cutting, and many other dish. Due to a buffet setting, you may experience some issues with the hot food, even if we are paying attention to it, by clearing and providing new ones during the length of the meal. By arriving at 1,30, you may have faced what you have described as the buffet was set and regularly refreshed since 11 am. Regards.

Woirin y. • 27 reviews

August 27, 2024

10/10

Belle prestation....bons mets. Excellent service

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La Vieille Fontaine, Hôtel d'Europe • Owner

Bonjour Monsieur Woirin, nous vous remercions de votre visite et de vos commentaires. Bien à vous,

Gert-Jan M. • 1 review

July 23, 2024

10/10

Lovely setting outside in the shadow of a big tree. Excellent reception and service. And the food was what you expect from a Michelin star chef. My compliments!

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear guest, thank you for your visit; Your comments will be shared with our team and the Chef. Best regards;

James Michael D. • 1 review

June 19, 2024

9.5/10

Very nice and very tasty, but not enough food given if you’re a fat man that can eat good…

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Sir, thank you for your visit at our restaurant. It's a pleasure to read that you enjoyed your meal. Regarding portions served, as a gastronomic restaurant, the products used are expensive, and we do not wish to have lunar prices for our guests. Regards,

Michele S. • 1 review

May 28, 2024

10/10

Lovely restaurant in a quaint Hotel in Avignon. The presentation is beautiful, quality so yummy and a great place to enjoy a lovely meal!

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La Vieille Fontaine, Hôtel d'Europe • Owner

Madam, thank you for your visit and the time spend with us. It's a pleasure for us to read that you had a nice moment at our restaurant. Best regards;

Peter M. • 2 reviews

May 17, 2024

6/10

Disappointing for a five star hotel. Main fish course was cold, undercooked and lacked seasoning. Disinterested drinks service.

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Sir, thank you for your visit and comment. We are sorry if you had this disappointment. Fish is always tricky, but usually served "nacré". All your comments are shared with the team. regards,

Jim C. • 1 review

September 13, 2023

9.5/10

Overall, very good dining experience. At first, service was slow to respond and seemed overwhelmed with other tables. I had to seek out someone to just bring us water after ~ 15 minutes. From then on, service was well-paced. Food was excellently prepared and very creative. Some of the table that had the tomato for dessert did not care for it, but the idea and presentation was very interesting.

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Sir, Thank you for your visit and taking the time to leave a comment. If most of the tables arrived at the same time, you could have a little wait at the beginning of the service and we are sorry about this. For your feedback on the dishes, your comment will be shared with our Chef. Thank you for your remarks and appreciation. Regards,

Jefferson R. • 1 review

September 9, 2023

10/10

Set in a delightful walled courtyard in the old town section of Avignon, we enjoyed a superb 5 course dinner (plus aperitif, amuse bouche, and pre-dessert!!!), with a terrific and attentive waitstaff. The chef is so creative with both preparation and presentation. He definitely deserves the Michelin star rating. This is the best of the three one star restaurants we have tried on this vacation in France. Highly recommended.

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Sir, It's a great pleasure for us to read that you had a nice moment at our restaurant and the you ahem enjoyed our Chef's Pascal Auger way of cooking. The message will be shared with our team. Thank you for your visit and the time spend on this comment. Regards;

Vanessa w. • 2 reviews

June 3, 2023

5.5/10

The food was fresh and tasty and the servers very nice and accommodating. But I am puzzled how this restaurant received a Michelin star. There were too many things that I never experienced in a Michelin started establishment. The dishes miss creativity and sophistication. There was nothing surprising or unusual in the mix of tastes. Our food order was taken before we were asked for the choice of wine. The sommelier arrived only after we call him to the table. The bottle of wine was left on the table and we had to serve ourselves. We were served by one server + the sommelier no other help for the entire restaurant. In consequence the service was very rushed. While it was efficient, the dishes arrived rapidly one after the other, we had little time to take a breath between them. All this to say that in my option the value for money is not great - you pay for a Michelin started restaurant but get just a good restaurant serving small portions.

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La Vieille Fontaine, Hôtel d'Europe • Owner

Dear Madam, first hank you for your reservation and visit at our restaurant. We do realize that you were not completely satisfied about your time with us. Our team came to you to discuss about your feelings while you were at our restaurant. As you said in you comment, it's your point of you, and we respect it. Be ensure that we are always doing our best to satisfy our guests. Perhaps you were looking for a more Michelin starred restaurant. Regards,

Petar M. • 3 reviews

November 4, 2022

7/10

Nice room and appropriately formal for a Michelin star restaurant. The food was well prepared and beautifully presented. Wine list is extensive and the white Burgundy we had was exceptional. However with only 2 tables seated at lunch the restaurant ran out of brioche bread? Then unfortunately a strand of something was found in the chocolate Opera desert. Hope it was a whisker from a pastry brush and not a hair. The food was 10/10 but disappointing that because of these two lapses and comparing to other Michelin restaurants I can not rate this restaurant higher than a 7./10. Worth a visit and good value.

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Anne N. • 3 reviews

September 13, 2022

8/10

Service was the disappointment- wrong dishes delivered and no apology and a lot of huffing and puffing. Some of the service was good, but overall not to the standard we expected.

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Christopher C. • 3 reviews

August 19, 2022

9.5/10

The desserts were exceptional, other courses were good. Melon with foie gras didn’t really work - and ideally the bouillabaisse sauce wouldn’t be used across two dishes. The John Dory would work well with a simple champagne sauce.

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Tor F. • 2 reviews

April 7, 2022

9/10

Food and wine was was very good. Expected higher attentiveness; no offer to hang up costs, never filling water. Seemed to be bit understaffed for a Michelin star restaurant.

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Daniel D. • 1 review

August 6, 2020

10/10

Beautifully prepared & presented food, in a pleasant setting, with excellent, welcoming and helpful service. A new favourite for us. We look forward to our next meal there.

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