Book for free
photos
Food
Service
Ambience
9-10
7-8
5-6
3-4
1-2
What diners said about this restaurant:
Terry L. • 2 reviews
September 16, 2024
10/10An unforgettable dinner inside an insulated bubble in a lovely green garden under the starry sky. We ordered the set dinner on the menu and the food was delicious, especially the bruschetta, the garlic and chilli prawns, and the vegetable kebab. Service was superb. Great ambience. Will definitely visit again.
Afnan L. • 1 review
August 20, 2024
5/10service is sloppy, overpriced, tea is cold. tbh it felt below average
Priyanka B. • 1 review
June 10, 2024
9.5/10Lovely view,amazing food. Absolutely recommend!
London Secret Garden • Owner
Dear Priyanka, Thanks a lot for your wonderful feedback and 9.5 star rating. We are so pleased that you had a great time with us and received great service. We are looking forward to welcome you again. Regards London Secret Garden
Luís M. • 1 review
May 18, 2024
10/10I booked at last time for celebrate my birthday dinner. The staff and waitress attended me like a King. Excellent service and wonderfull food experience. A moment to remember! Thanks to Larissa and the rest of her staff. Luis Otilio Martinez visiting London from Puerto Rico.
See photo
London Secret Garden • Owner
Dear Luis, Thank you so much for your kind words! We’re thrilled to hear you had a memorable birthday celebration with us. Larissa and the team truly appreciate your praise. We hope to welcome you back to London soon! Best regards, Rita Cirniala
Keith P. • 2 reviews
June 2, 2024
10/10Very good service friendly staff.
London Secret Garden • Owner
Dear Keith, Thanks a lot for your wonderful feedback rating. We are so pleased that you had a great time with us and received great service. We are looking forward to welcome you again. Regards London Secret Garden
Mike B. • 1 review
May 25, 2024
10/10Abhi our waiter was very attentive and was an excellent host. The food was amazing, and the chef came to us when our main dishes arrived and explained the dishes. Truly a wonderful evening outside under a comfortable dome.
London Secret Garden • Owner
Dear Mike, Thank you so much for your kind words! We're thrilled to hear that Abhi provided excellent service and that you enjoyed the food. Our chef loves engaging with guests, and we're glad it added to your experience. Dining under the dome is indeed special, and we're delighted you had a wonderful evening. We look forward to welcoming you back soon! Kind regards Rita-London Secret Garden
Alison S. • 23 reviews
May 11, 2024
10/10I had bought a BUYAGIFT voucher for Afternoon Tea pods a few years ago but couldn't book and exchanged fir a standard one. I was extremely pleased to find London Secret Garden Afternoon Tea pods on the Fork so booked as soon as I could. The venue is just around the corner from Gloucester Road Station so we arrived 30 minutes too early. The staff allowed us to take a seat while the pods were prepared. It was surprisingly quiet and we had a whole pod to ourselves. We opted for the classic Afternoon Tea and ate every last morsel. We could decide which part we liked the most, bit the actual scone was so yummy, I saved the second one last. I'm going again at the end of June and hope to fill the whole pod with 8 of my friends in July, maybe a late night one to see what its like lit up. Even though a pod was being disassembled, it was a thoroughly enjoyable day and the weather helped!
See photo
London Secret Garden • Owner
Dear Alison, Thank you so much for your 10/10 rating as well as your kind words. We are delighted to hear that you enjoyed your Afternoon tea experience and will return with your friends. I am certain you will also enjoy the domes at night. The atmosphere with the light is magical, you would love it, and I would encourage you to go for our new pan-asian sharing menus, The Sakura Collection and the Palate of Orient. Looking forward to welcoming you back! Kind regards, Charline from London Secret Garden
Helen J. • 5 reviews
April 20, 2024
8.5/10A lovely setting in a pod so very personal for a group. Food was lovely but we all thought more savoury would have improved the experience.
See 2 photos
London Secret Garden • Owner
Dear Helen, Thank you very much for taking the time to write a review. It is good to hear that you enjoyed your experience. We have also taken notes of your feedback regarding the balance of sweet and savouries; it will be passed on Chef. We hope to see you soon! Kind regards, Charline from London Secret Garden
Guy R. • 1 review
April 20, 2024
4/10The Food was average, the service was bad for what you expect. Mainly beacuse they don’t ask how everything is en check on you. The setting was like your sitting in a waiting room. So overall not worth it.
London Secret Garden • Owner
Dear Guy, I am very sorry to hear that you didn't meet your expectations. I would like to discuss your experience further. Could you please kindly contact me directly on 02 204 559 1745? I look forward to hearing from you soon, Kind regards, Charline from London Secret Garden
Roberto L. • 1 review
March 13, 2024
9/10Nice dinner in a dome, very good service, burger little dry but delicious
London Secret Garden • Owner
Dear Roberto,Thank you for your feedback! We're glad you enjoyed your dinner in the dome and appreciated the service. We'll take note of your comment about the burger being a little dry and ensure it's addressed. We hope to see you again soon! Kind regards Rita-London Secret Garden
Jo H. • 1 review
March 9, 2024
10/10We booked one of the beautiful outside pods for my baby shower and it was just perfect. The atmosphere, the food and the staff were brilliant and made it such a magical day. Would highly recommend! Really unique for a special occasion and very good value
London Secret Garden • Owner
Dear Jo Hopkins , We're delighted to hear that your baby shower in one of our outside pods was a perfect and magical day! Thank you for recommending us, and we're thrilled that you found the atmosphere, food, and staff to be brilliant. Congratulations, and we look forward to hosting more special occasions for you in the future! Kind regards Rita Cirniala
- -. • 1 review
March 2, 2024
10/10The place was amazing and the afternoon tea was definitely worth the price!
London Secret Garden • Owner
Dear Nikki Rossini, We're thrilled to hear that you found our place amazing and the afternoon tea well worth the price! Your satisfaction is our priority, and we look forward to welcoming you back for more enjoyable experiences in the future. Kind regards Rita Cirniala
Angélique L. • 5 reviews
February 17, 2024
4.5/10The afternoon tea food was very disappointing, served with nems.. 🤦🏻♀️ place is beautiful not the food at all
London Secret Garden • Owner
Dear Angelique , We apologize for the disappointment with the afternoon tea, and we appreciate your feedback. Your comments are valuable to us, and we will review and improve our offerings to ensure a more satisfying dining experience in the future. We hope to have the opportunity to exceed your expectations on your next visit. Kind regards Rita Cirniala
Chi L. • 1 review
February 15, 2024
2/10Such a rubbish place. Waited 50 mins for an afternoon tea and it was not even busy. Poor service, not as nice as you thought. I walked out. Also noticed the kitchen door was broken, just hanging side way on one hinge. Good luck with those who want to go.
London Secret Garden • Owner
Dear Chi Lai, We sincerely apologize for the unacceptable experience you had at our establishment. Your feedback is crucial, and we take this matter seriously. We will investigate and address the issues with service and facilities immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Kind regards London Secret Garden Team
Anna F. • 31 reviews
February 10, 2024
6.5/10I thought I would sit in the dome bubble but they told me it’s fully booked :/// so why do you advertise the dome picture on this website??
London Secret Garden • Owner
Dear Anna Forte, We apologize for the inconvenience and confusion regarding the dome availability. We understand your disappointment, and we'll review our advertising to ensure clearer communication about the availability of specific features like the dome seating. Your feedback is important, and we appreciate your understanding. If you choose to visit us again, we'll do our best to enhance your experience. Kind regards London Secret Garden Team
Kimmie F. • 1 review
January 20, 2024
5/10I booked the afternoon tea for 15:15, however we were put on the list for 16:45 so when we got there we had to wait for 15mins to set the table which was fine but then when we got our hot drinks, it did took a little while for us to receive our food. My coffee was already cold by then. After the food, it took a little while for us to get the bill too. Overall the service was pretty slow.
London Secret Garden • Owner
Dear Kimmie, Thank you for bringing your experience to our attention, and I sincerely apologize for the inconvenience you encountered during your visit. Your feedback is invaluable to us as it allows us to address and improve upon the areas that need attention. I want to extend my deepest apologies for the delays you experienced with both the table setup and the service. I have already discussed your feedback with our team, and we are taking immediate steps to address the issues you raised. We will be reviewing our procedures to ensure that such delays do not occur in the future. Additionally, we will provide additional training to our staff to improve their efficiency and responsiveness. Thank you for your understanding, and we look forward to the opportunity to welcome you back. Warm regards Rita Cirniala
Christine D. • 1 review
January 13, 2024
10/105 of us enjoyed the Afternoon Tea with added cocktail/prosecco. Our server, Usman, was lovely & worked hard to make sure we were well looked after. The afternoon tea was lovely, fresh sandwiches & lovely sweet food too. The lemon Cheesecake was particularly tasty. We were warm with with lovely heaters in our pod & the lights added to the ambience with the Church a beautiful backdrop. Great value for money with the Fork offer. Definitely recommended.
See photo
London Secret Garden • Owner
Dear Christine Dyson, Thank you so much for taking the time to share your wonderful experience at our establishment. It truly warms our hearts to hear that you and your party enjoyed the Afternoon Tea with the added cocktail/prosecco. We are delighted that Usman provided excellent service and made sure you felt well looked after – we'll be sure to pass on your kind words to him. We appreciate your positive feedback on the value for money, especially with the Fork offer. It's our goal to provide great value along with exceptional service and food. Once again, thank you for choosing London Secret Garden for your Afternoon Tea, and we can't wait to have the pleasure of serving you again soon. Kind regards Rita Cirniala
Sara S. • 1 review
December 24, 2023
8.5/10There was confusion about reservation. I had booked an igloo for 7 diners. The host had a reservation for “the garden” only, which is patio seating, actually closed in winter. After some conversation, we were accommodated in an igloo, but with 90 minutes time limit as another party was expected. The staff were attentive and well meaning but there was a half an hour wait between appetizer and main course. We were able to linger slightly longer, but had to move to inside restaurant for dessert; not nearly so atmospheric a setting as the igloo. In sum, the initial confusion over reservation was stressful, but the team did their best to provide a nice experience. Food was tasty. Igloo give top marks for solid structure and magical garden setting, perfect for the holidays. Recommend app be more clear on how to select “igloo” option to avoid confusion at the door.
London Secret Garden • Owner
Dear Sara, Thank you for taking the time to share your experience with us, and we sincerely apologize for the confusion and any inconvenience you encountered during your visit. We appreciate your feedback, as it helps us identify areas for improvement and enhance our overall service. We are pleased to hear that, despite the initial reservation confusion, our team worked to accommodate your party in one of our igloos. It's great to know that you enjoyed the solid structure and magical garden setting, creating a perfect atmosphere for the holidays. Your positive comments about the food are also much appreciated. Once again, we apologize for the initial stress caused by the reservation confusion. We genuinely appreciate your understanding and patience as our team worked to provide a nice experience. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable dining experience in the future. Kind regards Rita Cirniala
Eva W. • 1 review
December 20, 2023
9.5/10Food was excellent, perfect ending to a wonderful trip. However there was a guy/waiter, probably new - someone told him the numbers of the tables - who made this experience kind of strange, in winter he let the doors open and when we were leaving he asked if we paid, which was strange because he hadn’t had anything to do with our table the whole time (to say of course we payed)
Tye H. • 1 review
December 19, 2023
3.5/10For a festive tea there was very little ambience with very few Xmas decorations. This was exasperated to some degree however by very few other diners I suppose the though. Service was extremely slow and we had to ask several times for water and additional drinks. Food however was very good let down only by the fact that the cutlery and glasses were dirty: a further long wait for replacement. Underwhelmed
6 Tripadvisor Reviews
Step into London’s preferred Secret Garden comprising of Exclusive Dining Pods. Tucked away in the back streets of Kensington enter into a setting so calm, it's enough to forget that you are still in Central London. Exclusive Pods (temperature controlled) Dine in your own exclusive pod. Each pod is fully temperature controlled to add to your comfort, be it a summer or winters day. Enjoy a tête-à-tête with your friends over an Afternoon Tea, or join a group of friends for dinner.
100 Cromwell Road, SW7 4ER London
Tell us more about you and we will contact you as soon as possible
Log in to TheFork Manager and contact us by Chat.