Macan Lounge

Rutendo M. • 1 review

December 15, 2023

7/10

Food was very tasty but it took an hour to come out ! Ordered the tilapia and ended up getting a different fish but was so hungry so ate it anyway but it was still good. The cocktails weren’t the best, ordered a mojito and it was extremely watery, no crushed ice and no sugar. Decided to have a tequila and double coke as that’s not hard to mess up. Recommend eating beforehand so you’re not on the floor from starvation waiting for food

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Grace -. • 1 review

June 18, 2023

3.5/10

As soon as we stepped in we were met with loud music as a 60th birthday was happened. We stood at the servers plinth to be serviced but we’re ignored till we approached, food took quite some time to arrive. 3 guests ordered ‘Ayamase’ 2 out of 3 were served oil & meet once we alerted the staff they said the dish was finished so they gave what was left, we stated they should’ve told us the actual sauce was finished so we could order something else. The lady asked what one of the guests would like to have instead but remarked that it will be added onto the bill ontop of the barely touched food that was sent back. There was a lot of back and forth with other patrons agreeing with our complaints, the waitress came around and apologised after being educated about customer service and removed those items from the bill. We paid but majority of items ordered were flavourless and did not taste authentic at all. Will not return or recommend

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Macan Lounge • Owner

Thank you for the review Grace. I acknowledge your complaint with thanks. Here at Macan Lounge our aim is to ensure that our guests are served with the best experience. We sincerely apologise about the experience you had with us. This made us issue you a full refund and offered you a free meal from our menu but you declined. We are happy to host you again to give you the experience you deserve. Thanks again. Macan Management