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Food was nice
Visited the restaurant as a present from our daughter for my wife’s 60th birthday and it was a wonderful experience The food was fantastic , service was amazing and they even surprised my wife with a birthday desert! Amazing thank you
Afternoon tea ruined by the hotel being booked out to Sci Fi convention and proceeded to do a quiz in the restaurant complete with loudspeakers! No apology or notice given about the convention. Sandwiches dry cakes ok Staff ignored us once we’d asked to move Won’t be returning
Wouldn’t return to this restaurant. Food was excellent but the manager refused to honour a pre booked meal discount and was firm about it, which got me incredibly frustrated. No tact or charm or ‘let’s see what we can do for you’. Just ‘no’ and we had to pay the full price. Wouldn’t come here if it was the only restaurant in town.
Very disappointed,we were given a voucher to attend the restaurant &offered a set menu,for a steak house restaurant there was no steaks on menu .Our meals ordered we chose a bottle of wine which was served by a waitress in a hurry,the wine was poured straight into glasses without offer of tasting .When meals arrived one was a small piece of fish accompanied by a couple of purée blobs of vegetables.
Very attentive staff. Really felt a wanted guest. Excellent Food. The restaurant was exceptional.
Just really a normal pricey hotel restaurant using the name but did not get the quality of service or food one expects from the name 'Marco Pierre White Steakhouse Bar & Grill. My beefburger looked like and first bite tasted like beef burger from MacDonald or birds eye which i was surprised about as I unfortunately expected premium burger. Staff very helpful though and recooked fresh burger so less birds eye beefburger like which was no trouble. Comfortable clean pleasant dining area. Just expect normal good pricey hotel food and you will then be happy
Dining experience was very good.food was excellent.the only complaint was we had steak but no steak knife.
Rump of lamb was very tough and difficult to eat. An apology from the waitress but no discount offered.
Slow, overpriced, quality of a Berni Inn
Working in a restuarant myself i can be quite critical. Service was ok, there was no interaction from the waitress, no 'how are you', 'have you had a nice day', which to me is table etiquette. Food was nice. I did find the kids starter slightly odd, chicken crunch came with chips and salad? I added the garlic prawns to my steak, 5 small prawns swimming in garlic butter. We also had the creamed cabbage and pancetta, that looked like shredded cabbage had been put in a tub of cream! The plates were just put on the table, and staff just walked straight away. No, 'would you like any extra sauces?' or 'another drink?' All in all we had an enjoyable meal and would return.
Dinner good as expected
When I booked over the phone I specifically asked if it was possible to order 3 chateaubriand. I was assured that I did not need to pre order this dish as it would be available on the night. On arrival we were told that chateaubriand was unavailable. We were very disappointed. Please provide mixed veg as this is also something which is unavailable at this restaurant.
Lovely meal, staff very friendly, decent wine and steaks cooked perfectly.
Pretty disappointing if I'm honest. The service wasn't great and the food was average
Food was amazing, really good. I chose 3 courses of which I had never had anywhere so a gamble. But both my husband and I were very impressed. Staff are perfect, friendly, attentive but not invading. Setting was good apart from the public walkway right outside the windows, privacy screen, film coverage would be good, my own opinion as I'm not a people person. 5* and highly recommended
The food was quite nice, although I didn’t feel it reflected the price. The element that was very disappointing about our dining experience was the service. Whilst all waiters were lovely, they were clearly very rushed off their feet. Apart from being brought our food, we were never visited at the table. I had to flag someone down for a drink the bill etc. Even paying the bill I ended up waiting at the entrance of the restaurant for someone to pass me so I could pay settle as no one returned to the table - it was almost temping not to pay at all! Not one person asked if everything was ok at any point throughout the evening. I didn’t even want to complain as I could see how busy the staff were and didn’t want to put any more pressure on them. Overall not a great experience for the money that was spent that evening.
We had a wonderful evening at the restaurant. We were taken care of by Elisha who was just fantastic, really friendly, helpful, funny and accommodating. The food was all excellent and the portion sizes big and we were glad we shared some starters and desserts as they were large. We all had different main meals having different steaks, lamb dish and fish and chips and all the food was well cooked and beautifully presented We had lovely wine and it was great being able to sit outside for pre -drinks as the weather was good. My only criticism was the lighting was rather harsh and could have had large over head lights turned off. A thoroughly enjoyable evening would recommend the restaurant.
To start the food took almost 45 minutes to come out when we were the only people in the restaurant. When the food came out it was wrong, we were meant to have ham and mustard, beef and horseradish, smoked salmon and cheese and cheese and cucumber, instead we got ham, beef, cheese and cucumber ??? The lovely waitress was very apologetic and replaced our sandwiches and gave out a free Prosecco, however for the price and standard expect of a Marco Pierre white restaurant we were disappointed to say the least We also ordered a bottle of wine that never came out and we wasn’t mentioned ?
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