Mercure Newport

Julie R. • 1 review

February 14, 2025

3/10

We booked a table for 7pm via a slot, arrived seated by staff. We did not know it was only the Valentines menu but that was fine. We had our starters and drinks within ten minutes then waited for one hour and twenty minutes and still no main but other diners that had been seated after us were eating their meals and no sign of ours. We had to ask and then obviously there was an issue! Don't know why we had ordered the sharing platter which seemed straight forward! Hadn't been there before and thought the restaurant was very smart but this has really put us off going again!

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Mercure Newport • Owner

Good morning Ms Ridler, Thank you for taking time to post a review. I will ensure that all your feedback will be passed onto our operations team and our Head Chef as well. I am sorry to hear that you have experienced a long wait for your dinner and I would like to apologize on behalf of the team. Please be ensure that we are aiming to deliver high standards of service to all our guest and I I hope we will have the pleasure of welcoming you back to NP20 Restaurant. on another occasion. Kind Regards, Bogdan

Sharon W. • 1 review

February 4, 2025

8/10

Lunch to celebrate a friend’s 70th . Very good food . Staff excellent. A very enjoyable experience. We will be visiting again

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Alison A. • 1 review

June 8, 2024

10/10

Great service good food.

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Paul C. • 1 review

March 10, 2024

10/10

Mothering Sunday lunch was superb all round

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Julie L. • 1 review

August 26, 2023

7.5/10

The staff were friendly and welcoming. The food was really good. The only complaint was the time between courses (we waited a long time for main courses)

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