OAK WINE & GRILL

Chris W. • 2 reviews

September 24, 2024

5/10

Had to wait a while for our drinks (even though no one was there) and then they overcooked our steaks.

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OAK WINE & GRILL • Owner

Dear Customer, Thank you for your feedback. We’re truly sorry to hear about the delay in service and that your steaks were overcooked. This does not reflect the quality of service and food we aim to provide. We will address these issues with our staff to ensure improvements moving forward. We hope you'll give us another opportunity to serve you and make things right on your next visit. Best regards, Marie ESPARON

Madis P. • 2 reviews

September 3, 2024

6/10

The meat was very dry/overcooked

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OAK WINE & GRILL • Owner

Dear Customer, Thank you for your feedback. We sincerely apologize that the meat did not meet your expectations and was overcooked. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention. We will address this with our kitchen team to ensure such an issue doesn’t happen again. We hope you’ll give us another chance to provide you with a better dining experience in the future. Best regards, Marie ESPARON.

Michael K. • 1 review

May 11, 2024

8/10

The restaurant has a great vibe with good music and good food. The level of customer service could be improved.

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Bettina B. • 23 reviews

February 1, 2024

7.5/10

Booked the restaurant with a 20% off à la carte offer on The Fork, but just noticed now that they have not taken that off the bill. Too late now I guess but not great to put these offers on the Fork and then not follow through with it unless the customer notices and complains! Apart from that food was nice, especially the meat was really good and cooked to perfection (could have been served a little warmer though). We had to give back the first fries we received as they were more or less cold when they arrived at the table. They were replaced by fresh ones and our waitress brought an extra portion as a courtesy - at least she said so, however we still found them on the bill later on… Not super impressed by their wine list (both the standard and premium one), they carry the well known expensive brands and clearly price them above what you would usually pay for these wines in a restaurant. So worth it for the meat they serve and the ambiance is quite nice, too.

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OAK WINE & GRILL • Owner

Dear Bettina, Thank you for taking the time to share your feedback with us. We sincerely apologize for the oversight regarding the 20% off à la carte offer from The Fork. It seems that a technical issue on our end led to this oversight, and we deeply regret any inconvenience it may have caused you. Please rest assured that we are reviewing our procedures to ensure that such discrepancies are promptly addressed in the future. As a gesture of apology, we would like to offer you discount cards with a 10% discount for your future visits. Please feel free to contact us via email to receive these cards. Once again, thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back to 8 OAK Steakhouse soon. Wishing you a beautiful weekend! Best regards, 8 OAK Steakhouse Team

husseina h. • 2 reviews

January 23, 2024

10/10

I loved the service best I have ever got helped my friend that could not eat roll meat. Made his Experience and ours in general 10 out of 10 Minus nothing. Food was excellent 👌 and yummy 😋 thanks to the kitchen for making our food with so much love.

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OAK WINE & GRILL • Owner

Dear Husseina, Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you enjoyed your dining experience with us and that our service exceeded your expectations. It's heartening to know that our team could accommodate your friend's dietary preferences and ensure that everyone had a memorable and enjoyable time. We take pride in providing exceptional service and creating delicious meals prepared with care and attention to detail. Your appreciation means a lot to us, and we will be sure to pass along your compliments to our kitchen team. They will be delighted to know that their efforts were appreciated and enjoyed by you and your group. Once again, thank you for choosing to dine with us and for taking the time to share your positive experience. We look forward to welcoming you back soon for another delightful dining experience. Warm regards, 8 OAK Steakhouse Team