QA Hotel

Lisa P.

December 22, 2022 • 4 reviews

9.5/10

The QA Hotel is consistently good, with great quality food & service. Always a great place to showcase our awesome location! Highly recommended ????

Josephine F.

December 19, 2022 • 1 review

2/10

They had the booking time incorrect even though the automated reminder sent to me 2 or 3 times, they still had the wrong time. The staff were unfriendly bordering on rude. No ambience as virtually empty, no champagne available in a Hotel in James St is unheard of. We were told the kitchen closed at 3pm and being only 2.15 the waitress said, 'you have plenty of time. We went to order at 2.45 and told we could order pizza or spring rolls. We chose there for a Christmas staff party, big mistake.

Tanya R.

November 25, 2022 • 1 review

10/10

Amazing food and cocktails. Friendly staff and great atmosphere. Place had a great vibe and I will be back. I ordered eye fillet and it was cooked to perfection!

Veronica S

June 5, 2022 • 26 reviews

5.5/10

Unfortunately I didn't have a great experience: my pizza Margherita was really chewy, dense, and the mozzarella cheese on top was of poor quality - not fresh, just plastic-ky taste and texture.

QA Hotel (Owner)

Hi Veronica, thank you for letting us know, and we apologise for the experience you had. Hope you’ll give us another chance in the future.

Andrea M.

March 15, 2022 • 2 reviews

5/10

Booked online for a catch up dinner . Was not aware it was a trivia night as well which I felt could have been mentioned in the booking platform if it was a regular occurrence . Very noisy for this reason and not what we were after. Service very slow and clearly understaffed . Lining up for drinks at the bar too quite awhile . Wait for meals was over 1.5 hours and 1 eye fillet had to be sent back as was inedible and very over cooked. Presentation was sub standard. Overall an underwhelming experience and we will not be back

QA Hotel (Owner)

Andrea, that is a fantastic idea, we will get on to our booking platform to see if this is an option going forward. We are sorry that you did not have the experience you were after, like many of the venues in this industry we acknowledge being short staffed atm however we are trying our best to give the best possible experience in these conditions, we are sorry that we did not produce a memorable night for you. We hope that see you again in the future and wish you well.

Robyn K.

April 20, 2021 • 2 reviews

10/10

The food is always good and the staff are very pleasant and helpful.

QA Hotel (Owner)

Hi Robyn, thanks so much for your kind words. See you next time!

Carryl K.

March 16, 2021 • 1 review

10/10

Absolutely loved the vibe of the Hotel. Service was amazing and the food was fabulous. Will definitely be back

QA Hotel (Owner)

Thanks so much for a great review Carryl :) Looking forward to seeing you again next time.

Peta D.

February 15, 2021 • 2 reviews

8/10

QA is a place I and two of my good friends meet for lunch because it’s central for us (new farm and Hawthorne). Good food and good service. No loud annoying music or crowds when we go there usually mid week, for lunch. I recommend it to anyone who wants to dine at new farm. Not been there at night so might be a different story.

QA Hotel (Owner)

Thanks for the review Peta! We appreciate you taking the time :) Looking forward to seeing you again next time.

Lisa P.

January 27, 2021 • 4 reviews

10/10

Awesome service at every stage, excellent food including recommendations and great location - all within walking distance! Highly recommended ????

QA Hotel (Owner)

Thanks so much for the review, Lisa :) We really appreciate the feedback! Hope you have a great day!

Jen M.

January 1, 2021 • 1 review

8.5/10

Staff very friendly and attentive to service. Pork belly nice but not crispy. I didn't enjoy the side of Slaw which had far too much dressing which took away the freshness of a salad.

QA Hotel (Owner)

Thanks for taking the review to review us Jen. We appreciate the feedback and will share your comments with the team. Hope you had a great Christmas and New Year!

Rebecca P.

December 18, 2020 • 1 review

5.5/10

We were disappointed with the table we were allocated to for lunch. We had booked online in advance to dine at The Fork. Our booking was confirmed over the phone and via email, but when we got there we were put into the Sports Bar area. We had to sit in the noisy bar on stools at 2 separate round tables. We tried to join the tables together but it was really awkward to talk and eat. According to your website, the Fork is split into 2 areas; the Laneway and the Botanical Bar & Kitchen. We were not seated in either of these areas. At the time there were actually empty tables available in the restaurant but we still were not moved. I am surprised that this decision was made by your staff. Also, there was no communication that the Pizza's weren't available due to the oven not working. We only found out after going to order meals. This should have been mentioned at the time we were seated and handed our menus. Having said that the food was good and came out quickly but overall, unfortunately, the experience was poor.

QA Hotel (Owner)

Hi Rebecca, Thank you for letting us know, and we apologize for the experience you had. We will pass along your feedback to management. We hope you give us another chance in the future.

Kate B.

November 28, 2020 • 1 review

2.5/10

The service was extremely disappointing. We had a table booked yet were sat out in the front bar before being tucked away behind a corner to eat dinner. The table wasn’t wiped down from the previous patrons and we weren’t even given a menu to order dinner. The food was very average with the salad being at least three days old. I won’t be returning.

QA Hotel (Owner)

Hi Katie, Sorry to hear you had a disappointing experience but we apprecate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.

Julia A.

November 21, 2020 • 1 review

9/10

I took 20 people to QA Hotel and ate and drank for 2 hours. The food was great, particularly the calamari! Huge plates of food delivered quickly with smiles. Can't ask for much more than that.

QA Hotel (Owner)

Thanks for the review Julia! We are glad to hear you had a great experience and look forward to hosting you and your guests again in the near future :) Have a wonderful week!

Lisa B.

November 15, 2020 • 1 review

10/10

Went with friends for a quick lunch catch up. The staff were lovely and the food was great (recommend the snapper fish and chips). We'll definitely return.

QA Hotel (Owner)

Thanks for a great review Lisa :) Looking forward to your next visit!

Nicola H.

November 5, 2020 • 1 review

4/10

Our food took 1 hour to be served to us and was just awful. The gravy seems to have been poured into their pots HOURS earlier and reheated as when we got to the bottom it was clumpy and sticking to the base. All of the steaks were cooked incorrectly and had no seasoning. Salad was a small selection of lettuce with either 1 tomato or 1 piece of onion to compliment it, dressing seemed to have been sitting for quite some time as it was soggy. Really disappointed, not 1 of my 13 guests enjoyed the meal.

QA Hotel (Owner)

Hi Nicola, We are sorry to hear you had a less than perfect experience. It is disappointing for us to see this kind of feedback when this not what we strive to achieve every day. We will definitely be addressing these concerns internally and hope you give us another chance in the future. Thanks for the feedback!

Cathy d.

October 27, 2020 • 1 review

10/10

great night, great food just came for dinner but stayed and played trivia, lots of laughs everyone in our group had a great night friendly staff great barman

QA Hotel (Owner)

Thanks so much for the great feedback Cathy :) We are very glad to hear you had a great time! Looking forward to welcoming you back again soon.

Ryan M.

October 25, 2020 • 1 review

3/10

Great spot, however booked here specifically to watch the football and have been sat in front of a brick wall after asking for seats with a clear view.

QA Hotel (Owner)

Hi Ryan, We are sorry that you are disappointed but appreciate your feedback. We were nearly fully booked very early on and being the Grand Final, a lot of people requested prime seating. We truly did do our best to accommodate all our guests so we apologise we couldn't get you a better seat. Hopefully, you were still able to watch the game comfortably on the surrounding TV's although they were a bit smaller. We are committed to providing you with a great experience and hope you give us another chance in the future.

Ricardo R.

October 25, 2020 • 1 review

3.5/10

Booked for a table of 11. Air conditioning was out in the area where our table was placed. Meals all took 30+ minutes to come out even though quite a few were 'double up's'. I'm not sure why it took long as it was not busy/near capacity. No salt and pepper on the tables and no music, it was actually a boring environment.

QA Hotel (Owner)

Hi Ricardo, We are sorry that you are disappointed but appreciate your feedback. This information will e discussed with our kitchen and management team for review. We are committed to providing you with a great experience and hope you give us another chance in the future.

Liz W.

October 23, 2020 • 1 review

5/10

We were disappointed in the meals that we all rated as edible, but not good enough to recommend. The pizza was very cheesy; battered fish was nearly all batter; meat on the ribs was dry, overcooked and hard to chew in several parts; the vegetarian spring rolls lacked filling and were nearly all pastry. We had been to the QA for dinner a few years ago and were impressed by the quality of the meals, so it was a shame to experience the drop off and to have spent our money on a disappointing pub dining event.

QA Hotel (Owner)

Hi Liz, We are sorry that you are disappointed but appreciate your feedback. We will be sharing this information with our kitchen and management team for review. We are committed to providing you with a great experience and hope you give us another chance in the future.

Sharlee M.

October 13, 2020 • 1 review

7/10

A broad array of meals - generous portions and well priced. The service could be a little better - the first meal also came out 10 mins prior the remaining 3.