The Albany

Mell B. • 1 review

July 2, 2023

4.5/10

Such a disappointment. I had been looking forward to going here as I went a couple of years ago and it was great. I told them we were celebrating a birthday - but we were seated on a dark table, had to chase our food for well over an hour, which was hit and miss when it arrived. Our waitress did her best but you can tell the management are not trained, have no idea how to give good customer service or how to manage a restaurant.

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Zoe-Louise W. • 3 reviews

June 14, 2023

8/10

A bit disappointed bearing in mind this pub is renowned for serving amazing food. The lamb was tough and very fatty. I would have thought the chef would pick and use a better quality piece of lamb. Also, the food was cold when it arrived, however, the flavours were good.

See 2 photos

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Doug G. • 1 review

June 9, 2023

6.5/10

Great location but disappointing visit. No greeting on arrival. At a restaurant you expect waiter service. This was like self service as you have to go up from lower deck to order food and drink. You have to return to the bar to order anything else .Didn't appreciate having to give credit card details and pay before eating. You need more staff. As a regular visit I hope for improvements.

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Angelica S. • 3 reviews

February 26, 2023

9/10

Delicious Sunday Roast. Service once seated was extremely attentive. The booking system confused me though; I booked via thefork, then received a "confirmed" status email. The Albany emailed back to say a booking couldn't be made. I received another email saying the booking was confirmed once more, so went to the Albany at the scheduled time only to find the booking was not made after all. I managed to get a seat with friends in the end but going forward it would be good to improve how bookings are handled.

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Karen L. • 1 review

July 13, 2022

4.5/10

We were shown to our outside table but no-one told us that food and drink have to be ordered at the bar. We realised, after a long wait. The food (salads) took ages to arrive. The riverside atmosphere has been ruined by the smoked glass barrier - the view is opaque and the glass itself was very dirty.

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Omar K. • 1 review

July 5, 2022

10/10

We have dined on at least three occasions at The Albany at the time of the Hampton Court Flower Festival. We look forward to a drink and food afterwards every year! Always good food and service

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Colin T. • 1 review

June 25, 2022

6.5/10

We arrived early for our booking which was 12.30, no one was at the reception desk although there seamed be a team talk going on at the end of the bar, so we went straight to the bar. On ordering our drinks I explained that we had a table booked in the restaurant so he put our drinks on a tab. At 12.30 we want to the restaurant area and found a waitress and which table we were booked on she did not know so we waited for someone else to help. In the end we waited for about 5 minutes and then a waiter called Issac came to our rescue he found one of the 3 men not in uniform and we were eventually seated although not it turned out at our booked table. Again Issac came to take our order and looked after superbly, thank you Issac. We have been frequenting the Albany for a number of years and up until this last visit the service has been nothing but professional and well organised with great waiting staff. On this visit the 3 what appeared to be management seem to be totally preoccupied with setting up for a wedding lunch oblivious what was going on around them.

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Alan G. • 1 review

April 21, 2022

3.5/10

We have always been loyal customers of The Albany but were extremely disappointed in Our visit yesterday 21 April Service was non existent-long wait for meal and food ,and when it was served it was inedible. Had gone with friends who we had suggested the restaurant to -so very upsetting. The situation is beautiful but unfortunate the food and service do not match.

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Mary W. • 1 review

December 7, 2021

10/10

The staff were very friendly and efficient but did not hurry us at all. We felt very relaxed. We sat for a long time without feeling they were anxious for us leave. Excellent place to meet friends.

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Ruth F. • 1 review

November 14, 2021

10/10

Really struck by the quality of service with every single staff member - and that says something! Each one went “over& above”. Feel delicious.

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Emily H. • 1 review

September 24, 2021

10/10

Can’t rate The Albany highly enough. Great food, fantastic service and amazing setting.

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Caroline G. • 3 reviews

August 30, 2021

10/10

Nice setting, along side the river. Unfortunately the weather was too cool to sit outside. The friendly staff were very accommodating and reseated us inside. The restaurant is well decorated and is a step up from a standard pub.

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Ashley W. • 1 review

August 27, 2021

4.5/10

I ordered a rump steak. But it was clearly a sirloin. The fat trim was round the back and was very thin. I’m from a family of butchers and know a cut of steak. It was missing the onion rings as well. I will be ringing the pub tomorrow to find out what happened. The waiting staff wasn’t to blame they was nothing but pleasant!

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Denis O. • 1 review

August 25, 2021

4.5/10

I have been going to this pub restaurant for over twenty years. Yesterday I went with a friend having booked for 12 noon. Although the staff were inside and could see people at the front door it was just after noon before they let us in. Staff were fine and it was when we were seated that we were told there was a problem with the kitchen and a reduced menu. Anyway we both ordered burgers and shockingly mine arrived with a bite taken out of it. I didn’t want to make a scene as they had other customers but spoke to the staff and they replaced it. And no charge. No one could explain how it happened. They said they spoke to the chef and waiter How can something like this happen. Really upset and reluctant to return even after years of happy Sundays spent there.

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Andy W. • 1 review

August 17, 2021

7.5/10

Love the location, 2 birthdays in a row. Food didn't taste particularly exciting this time.... waitress was lovely and great service. Very nice coffee and will return next year....maybe xx

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Terri S. • 1 review

July 24, 2021

10/10

Wonderful vibe back again. Really good to have table service again, friendly staff, good food, lots going on on the river, sunshine, what else could one ask for Look forward to our next visit . Terri and David

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Kevin S. • 1 review

July 21, 2021

8/10

Last time excellent couldn't have enjoyed it more. This time however, service poor, except for the waiter who was excellent. Drinks brought separately i.e. couple at a time, plates etc. not removed before main course arrived. Main courses ok except the Meditteranean Mezza Flatbread was basically a pizza with tomato and cucumber. Main course not cleared before deserts delivered. I will put it down to a long busy day and it won't stop us visiting The ALBANY Thames Ditton again. BUT I am watching! lol

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Richard W. • 1 review

July 20, 2021

10/10

The Albany was short staffed today but the team worked really well and apologetic. We weren’t in a rush so more than happy to just sit and chat. Faye looked after us really well as in our group was a dairy intolerant lady. I missed out on the Parmesan for my pasta and we missed out on 3 free starters or desserts but in view of the stress, we decided not to trouble the staff. They did really well and we thoroughly enjoyed the 3 hours for lunch !! Thank you !

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Guy P. • 1 review

July 16, 2021

8.5/10

Stunning riverside location for a sunny summer evening dinner. Sitting right beside the river eating good food is the perfect end to a working week

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Samantha C. • 1 review

July 10, 2021

8.5/10

Lovely evening, big shout out to Jade and Emily who were fabulous, they were friendly and attentive and looked after our table very well indeed. The food was ok, medium rare steak was over cooked which was a shame and it would have been nice if all the cobwebs were removed from the umbrellas, as we had spiders dropping on us towards the end of the evening. Minor thing, but attention to detail really makes a difference.

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