The Excelsior Hotel

Hanna P.

May 20, 2023 • 1 review

9.5/10

The restaurant was amazing for a family dinner , great services, amazing food that's caters for everyone

Aiza C.

January 18, 2023 • 2 reviews

10/10

This is our go-to restaurant as we live nearby. It never disappoints. Staff are friendly and accommodating. There is always good space for kids to run and play in the play centre.

The Excelsior Hotel (Owner)

Hi Aiza. Thanks for your comments.. Hope to see you back soon..

Robyn M.

January 7, 2023 • 2 reviews

8.5/10

It was really good the service was great and it’s good to see a full menu back on Variety was good and meals were a good size even the seniors meal Will definitely be back in soon

The Excelsior Hotel (Owner)

Hi Robyn, Thank you for your comment.. Hope to see you back soon

Martin C.

December 23, 2022 • 1 review

10/10

The staff were very welcoming and the service was excellent. ???????? Thank you Chef Nabin and the whole team.

The Excelsior Hotel (Owner)

Hi Martin, thanks for your kind words and we look forward to seeing you again soon

PAT P.

December 23, 2022 • 1 review

9/10

The staff and service were great. Our meals were served quickly. Appreciated the staff ability to accommodate for an additional meal very promptly allowing all to enjoy Christmas lunch together. We will definitely look at going here again next year.

The Excelsior Hotel (Owner)

Hi Pat, thanks for your kind words.. Look forward to seeing you again soon..

Sue M.

December 21, 2022 • 1 review

10/10

Good value for money and fresh food , certainly come again. Quick service . Great selection of food including Senior meals. Clean service and not noisy

The Excelsior Hotel (Owner)

Hi Sue, thanks for the words and we look forward to seeing you again soon

Aiza C.

December 8, 2022 • 2 reviews

10/10

This is our go-to-restaurant since we are based in Reservoir. Generous servings and friendly staff. We love Excelsior! ????❤️ So Easy to book your dinner online and no need to wait as they have prompt service.

The Excelsior Hotel (Owner)

Hi Aiza, thanks for the kind words and we look forward to seeing you again soon

Tania L.

December 6, 2022 • 9 reviews

8.5/10

Food was great - had the fish and chips, friend had schnitzel & we both really enjoyed the meals. Not greasy, fresh salad with nice dressing and meal wasn't too big. Ambience is a typical pokies pub - would go back

The Excelsior Hotel (Owner)

Hi Tanys, thanks for the feedback and we look forward to seeing you again one day soon

Natalie J.

August 26, 2022 • 1 review

10/10

It was great

The Excelsior Hotel (Owner)

Hi Natalie, thanks for the stars and look forward to seeing you again soon

Belinda D.

July 6, 2022 • 73 reviews

7/10

Food was good. Service could be better. Don't like the idea that we have to scan QR code to get menu on your phone, order through phone, pay with your card and get charged a fee for paying with your card.

The Excelsior Hotel (Owner)

Hi Belinda, thanks for the feedback as its greatly appreciated and noted

Linda C.

May 23, 2022 • 2 reviews

9.5/10

Food & service was great, new ordering system was challenging & 40 mins later to be told it had not gone through!!! Noticed many other 60 plus year olds finding it too hard too. This alone won’t get me to hurry back.

The Excelsior Hotel (Owner)

Hi Linda, Thankyou for the review, we apologize for the trouble you had with the ME&U system.

Alison W.

May 21, 2022 • 1 review

7.5/10

We dine at Exelcisior often but this time it was rather disappointing. I felt the bistro was understaffed (no doubt because if COVID) and I really understand. Hubby's meal was ok but mt parma was so overcooked on the bottom I couldn't even cut through it. The other concern I need to raise is this ordering through the app on the table. I feel that this adds to lack of staff and a very detached service plus you are charged extra. I noticed many people not happy with this service last night especially the older generation. Life is not what we knew but please bring back some personal service

The Excelsior Hotel (Owner)

Thank you for you feedback.. I'm sorry hear about your overcooked parma, please let us know at the time, so they we can rectify the problem and so that you can enjoy your meal.. I'm sorry you do not like our online ordering system.. this is the new system going forward at all of our hotel.. If your have issues with it we are always willing to assist, and you are still more than welcome to pay cash at the counter.. Looking forward to seeing you here again soon.. Sincerely Emma

Lexie M.

May 20, 2022 • 1 review

8.5/10

Great meal and excellent service Anup was great! Highly recommended. He was so obliging, polite and helpful. Will definitely go back

The Excelsior Hotel (Owner)

Hi Lexie, Thankyou for the great review, look forward to seeing you again soon

Kristy B.

April 25, 2022 • 6 reviews

10/10

Great food big booking and a busy restaurant but all meal came very quickly thanks.

The Excelsior Hotel (Owner)

Hi Kristy. Thankyou for the review. Look forward to seeing you again soon

Kristy B.

March 4, 2022 • 6 reviews

10/10

Great food and really nice staff, bistro was full but all meals came out fast and everyone really enjoyed the meals thanks.

The Excelsior Hotel (Owner)

Hi Kristy, Thanks for stars and we look forward to see you again soon Andrew

Wayne D.

December 13, 2021 • 2 reviews

7/10

Fish (Barramundi) was really nice. Veal parmigiana was a little bit overcooked but still tasty, the salad needs a little work. Overall satisfied

The Excelsior Hotel (Owner)

Hi Wayne, thanks for the feed back as its greatly appreciated

MEGAN H.

November 5, 2021 • 12 reviews

8.5/10

The food was great although the seniors menu wasn't available to order yet it was on the menu when we scanned the QR code menu on the table. We also booked a few weeks in advance due to when lockdown was originally due to be lifted and unfortunately our table was in the middle of the TAB which luckily wasn't too loud.

The Excelsior Hotel (Owner)

Hi Megan, thanks for the review. Hope to have the bistro open again real soon for you

Josie D.

June 12, 2021 • 1 review

3/10

We had been there before and booked again because the food was lovely. However the experience this time was quite different. The food quality was poor . We have just come out of lockdown and understand that the venue has limitations. Placing us in the sports bar was silly considering the rest of the place was empty. They need to concentrate on improving the food quality.

Brendan B.

May 25, 2021 • 3 reviews

4/10

I had the chicken curry,didn’t taste like curry at all ! My wife had the chicken scallopini,it was just a gravy over the chicken,really disappointing as we attend the pub quite regularly

Kristy B.

May 23, 2021 • 6 reviews

10/10

Food was lovely and had great service thanks.