The Gallery Restaurant at Hilton London Heathrow Airport T5
Restaurant menu
Reviews
7.6of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Ian O. • 1 review
December 25, 2024
6.5/10My reservation was cancelled before I arrived. I could not possibly confirm my reservation as I have already on a plane from California. Fortunately the restaurant was able to accommodate but the app should not have automatically cancelled my reservation which I booked months in advance and checked in numerous times to make sure that it was still current and in fact calling the hotel restaurant 3 times to confirm. Very disappointing app which I will not be using in future
Lesley W. • 1 review
November 16, 2024
3.5/10Our table was booked for 5 a week before arrival, and confirmed on the day, but not ready on our arrival, to a less than 1/2 occupied restaurant which set the scene on poor service throughout our visit. Having the waiter wanting to take a food order before offering us drinks first. Once drink orders brought to the table, one was reported incorrect due to the drink being made with lemonade rather than soda water. The individual left the table and took her drink to the bar herself to highlight the potential error which was remade with Soda water and confirmed it had been made incorrectly Once our meal was ordered, we had to wait over an hour for it to be brought to the table. One of the meals was Luke warm and had salad on the plate, when a request was made not to have any. Concerns of the general poor service was raised to the Restaurant Manager who offered to remove the service charge which we had no intention of paying and subsequently offered a further 20% off our bill. Very poor!
Tina C. • 1 review
November 16, 2024
6/10Probably the worst chicken burger I’ve ever eaten. Not what I expect from a Hilton hotel. What can you do to improve…. Cook the food fresh or get another chef
Kevin B. • 7 reviews
November 7, 2024
4/10Slow inattentive service, I had to walk from my table to physically ask a waiter to take our order. The food was mediocre at best. Would never eat there by choice, only if staying in the hotel, and even then, next time, might get a cab to somewhere else. Shame.
The Gallery Restaurant at Hilton London Heathrow Airport T5 • Owner
Dear Kevin, I am writing to offer our deepest apologies on your recent experience with us. I understand the frustration that caused. We have conducted a thorough internal investigation to identify what went wrong & made sure to prevent similar occurrences. We are grateful that you brought this matter to our attention. Once again, please accept my sincere apologies. Should you have any further concerns, please don’t hesitate to reach out us. Kind Regards Nish
Karen B. • 1 review
October 11, 2024
9.5/10Service was fantastic. Choice of food on menu good. Value for money considering location excellent. Would definitely go back. Only down side was people walking through restaurant are a to get to buffet who were quite indignant when asked to sit in the area located for the buffet. Better signage may help with this. Otherwise fantastic
Mark D. • 1 review
September 28, 2024
10/10The service and staff were excellent especially Mesha who went the extra mile to make sure our night went perfectly. Thank you
Alison B. • 1 review
October 1, 2024
10/10Great service
Catherine L. • 1 review
September 22, 2024
4/10The beef burger is verr dry. looks like it has been reheated few times Chicken burger is also difficult to swallow , it is very hard.
The Gallery Restaurant at Hilton London Heathrow Airport T5 • Owner
Dear Catherine, Thank you for your feedback. Im sorry to hear that you felt both the burgers dry, i will certainly raise your concerns with our Head chef.
Bill A. • 4 reviews
September 15, 2024
10/10Lovely restaurant. Very good service and great food. Would recommend.
Peter F. • 1 review
September 8, 2024
10/10Very good service and attention to detail.
karen b. • 1 review
August 27, 2024
10/10Good food nice staff
Guy W. • 1 review
August 23, 2024
8/10Staff were really helpful. Parking was validated so that was good. Food was pretty good but a fairly standard selection and probably overpriced.
Kimberly U. • 1 review
August 14, 2024
5.5/10Aaron, who waited on us was extremely friendly and attentive. Sadly the food was not as tasty as I'd have hoped and extremely overpriced for what it was
Ian G. • 1 review
August 17, 2024
9.5/10Lovely restaurant. Great choice. Food delicious and staff very attentive and helpful. Only small criticism was that whilst nice for the ambience the lightening was a little too dark Other than that small point highly recommend
David R. • 1 review
August 16, 2024
9/10Overall the food and service were wonderful. For a restaurant in the hotel we were pleased with the meal and enjoyed the downtime after a day of travel. The atmosphere was comfortable and the staff did not hover or make us feel rushed. The only star they lose is on price, the food was good but in excess of £20 for a burger is a bit high. The prices could be a bit more reasonable for what you get.
Chris W. • 1 review
July 6, 2024
3.5/10Slow service and poor quality food. Very expensive for what we payed.
Maureen R. • 1 review
June 13, 2024
3.5/10When we arrived after a long journey they said we didnt have a booking fortunately I had confirmed our booking on my mobile that day consequently left waiting to be seated sometime.
Edward L. • 1 review
June 17, 2024
10/10Staff were very attentive and polite. Food was delicious and the restaurant had a pleasant ambience
Michael H. • 1 review
June 11, 2024
6/10The restaurant we had booked was closed, so we had a much inferior meal and ambience to that we were expecting
Jef E. • 1 review
May 24, 2024
10/10The service was excellent, our server Aaron really looked after us. The food was delicious and reasonably priced. They even went above and beyond and sang happy Birthday to my husband and gave him a free cake.
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