The Lounge at The Royal Horseguards

Sachiko H. • 1 review

August 31, 2024

6/10

The voucher title I have purchased was traditional afternoon tea with wine or cocktail for two. But they didn't serve either wine or cocktails. Although staff asked our name and appointment time, they asked nothing about vouchers, so we thought the payment has already been settled. When we're leaving, the staff said that we haven't finished payment and we were taken to the manager and we had to show the vouchers receipt and code etc. The attitude of the staff and manager were so rude to us. Why they didn't ask us the voucher code first? We're treated like criminals. We won't come back there ever again.

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Hazel S. • 1 review

August 22, 2024

5/10

Disappointed at what you get for the price you pay. £61 including service charge for 4 finger sandwiches, 2 tiny scones and 4 tiny cakes and that does NOT include a glass of presecco. For an extra £15 I could have booked Fortnum and Masons where they offer top ups of the cakes and sandwiches for £75. Very disappointed and had to ask to have our tea refilled, servers did not once come and ask how our afternoon tea was or if we needed a refill. Would not recommend 😕

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Kerry F. • 1 review

July 5, 2024

8/10

I have recently read some bad reviews, however, I can honestly say my two friends and I had a superb time, and the sandwiches (scrumptious), scones (mini ones, just perfect), and cakes (lemon meringue, just delicious). The service was top notch - we thoroughly enjoyed ourselves, and would definitely visit again.

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Nicola A. • 1 review

May 26, 2024

10/10

Super ambience, luxury but welcoming. Beautifully presented, table setting, hotel setting was all first class. Afternoon tea was one of the best we have had for £50.00 and would definitely recommend. Lovely lovely staff

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Christina D. • 1 review

May 16, 2024

4/10

We waited 25 minutes to be seated then waited another 20 minutes for food to arrive was half way through my food before my pot of tea arrived I've had many afternoon teas in London this was probably the poorest very average tea not worth the money

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Kenneth E. • 1 review

December 20, 2023

7/10

The sandwich’s let the afternoon tea down they were very poor

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Tina A. • 1 review

December 3, 2023

5.5/10

Disappointed on the quality of food. Very dry scones, bad cakes. Not worth the money you pay.

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Jane K. • 1 review

November 18, 2023

10/10

What a lovely location to meet friends for the afternoon. Lovely tea and comfy chairs

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Cathy S. • 1 review

August 24, 2023

6/10

The service was very slow and at times abrupt. The food was ok but certainly not worth the full price of £50 or indeed the special afternoon tea offer of £37.50. We would not recommend or return.

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Sarah T. • 1 review

August 21, 2023

9.5/10

Very nice and clean hotel. Afternoon tea Service was excellent. Food was delicious. The lady who served us was also excellent and made us feel welcome with a smile on her face. Thanks for the excellent service.

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Carmen B. • 1 review

August 2, 2023

5.5/10

Our reservation was for 14:30 . We arrived 5 minutes early and had to wait 10 minutes to be seated and yet another 15 minutes before our tea order was taken. It appeared there was only 1 server. There was no privacy as hotel guests used the room as a bypass. A waited experience and much disappointment.

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Rajani R. • 1 review

June 29, 2023

9/10

Would have preferred better cakes/sweets. Most were with strawberry and the fruits looked tired.

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Elizabeth A. • 1 review

June 14, 2023

10/10

The food was delicious. Our server, Olena, was wonderful and very helpful with recommendations. Their special tea, Strawberry and Cream, is a must! The tea room was so relaxing. Would love to go again!

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Mandy T. • 1 review

June 10, 2023

9/10

I organised for my friend's special birthday we thoroughly enjoyed it the food was exceptional and the service was very good. I would highly recommend this restaurant to family and friends.

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Lynn B. • 1 review

June 10, 2023

6.5/10

The table get very crowded with everything, no idea way there is not of choice of brown and white bread, so not all sandwiches were not eaten. The ambience was lovely and relaxing, my mum asked to take away box again abit disappointing some plastic box with lids were brought out, nothing representing the hotel . Our party was travelling through from New Zealand and around Europe so we did think a-little special treat. I myself would not rush to come back to the Horseguards for afternoon tea, but I am sure with a little abit of a tweaking it would be lovely. The sparkling wine was delicious.

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AMANDA D. • 1 review

May 24, 2023

9/10

We were sat on very uncomfortable chairs next to a dirty wall , staff were o.k but dining area was dull a little dirty and disappointing.

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Bunmi B. • 2 reviews

May 22, 2023

4.5/10

What was offered for a vegan afternoon tea was totally disappointing. For a 5 star hotel/restaurant they should put more efforts into their vegan afternoon tea menu. The vegan scone was very dry, didn’t not look like a scone, rather a thick dried up short bread biscuit. The chocolate brownie cake was also dry. Unfortunately I won’t be going back for afternoon tea.

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Anthony M. • 1 review

April 10, 2023

6/10

It was pleasant ! Nothing more nothing less. The sandwiches were really rather average and certainly lacked flavour. The scones and cakes were better.

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Linda P. • 1 review

April 5, 2023

8.5/10

The service was pretty good. The sandwiches were a bit dry. But the scones were pretty good as with the other mini desserts. The earl grey tea was as expected but we had to ask for a refill. No free refills on anything but the tea and it has to be the same.. All in all it was okay and they let us linger to talk. I might go back but I think I may try somewhere else as well.

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Sian O. • 1 review

March 5, 2023

7/10

The hotel and afternoon tea were lovely. However the website I'd booked the afternoon tea through stated the price was £39pp, but the menu and hotel staff informed me they'd just changed the price to £45pp. I was not happy with this and to make it worse the service was not good. We were not asked for drink orders for a long time. An afternoon tea arrived at our table but was then taken away and given to a table who arrived after us. We then continued to wait for a further 15+ minutes until ours arrived. I will not be returning.

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