The Phoenix Hotel

Trevor P.

January 25, 2023 • 1 review

8/10

Great service and quality food, service was professional and Fast with good presentation. Drink's menu was great

The Phoenix Hotel (Owner)

So glad you enjoyed your time Trevor and thank you for the lovely review :). Ohana Bistro Supervisor.

Helana M.

January 7, 2023 • 3 reviews

10/10

Great service and food

The Phoenix Hotel (Owner)

Hi Helana, thanks so much for your lovely review! Hope to see you again soon! :) Ohana Bistro Supervisor

Nicole D.

January 1, 2023 • 1 review

7/10

The staff were welcoming and chatty when ordering which was nice. They didn’t have all the ingredients to make my mocktail and so my meal had come long before my drink arrived. They were very punctual with the meal which was terrific. I’d heard stories of ppl waiting for over an hour for their order at the phoenix and then being told that they had forgotten them. This is after everyone else at the table they were at had been served. That didn’t happen to us. We were both served at once. The drink, virgin pina-colada, when it did come, tasted amazing. And looked amazing. We booked in to ensure a table but the place was quite empty, and even so, they placed us far away against a wall deep inside the restaurant at a dark and dingy table - fine if your on a date but not when you’re with your son. I would never have chosen that table so far away from natural light. I was a little disappointed.

The Phoenix Hotel (Owner)

Hi Nicole, thanks for your review! It's lovely to see our staff, food and drinks were all great! Next time you book a table with your son, please advise us you would like to sit outside and if we are able to accomodate this then we will :) alternatively you are also able to request a different table on the day and again if we are able to accommodate then we will! Many Thanks Karen Assistant Manager

Terry S.

December 31, 2022 • 1 review

8.5/10

Meals were very good and wait time was excellent. Staff were very polite, professional.

The Phoenix Hotel (Owner)

Thank you for the lovely review Terry! Very happy you enjoyed your time at the Phoenix Hotel, hope to see you again soon. -Ohana, Bistro Supervisor

Nat S.

December 26, 2022 • 1 review

10/10

Fantastic food - didn’t wait long for it to be served - we had a large group and it all came out at the same time - amazing! Karen the Manager was so lovely helping us out with a glitch in the ordering - nothing was too much trouble- highly recommended.

The Phoenix Hotel (Owner)

Thank you for the lovely review. Glad you enjoyed your time with us here at the Phoenix Hotel and we look forward to seeing you back here soon. Chelsea Assistant Manager.

Helana M.

November 26, 2022 • 3 reviews

8.5/10

Nice food and service have been several times and it’s always acceptable oooooooooooooooooooooooooooooo,oooooooooooooooooooooooooooo

The Phoenix Hotel (Owner)

Thanks for the lovely review Helana, look forward to seeing you back here soon! Karen Assistant Manager

John H.

November 9, 2022 • 1 review

10/10

Best pub in town by far

The Phoenix Hotel (Owner)

Thanks for the great review John! Look forward to seeing you back here soon :) Karen Assistant Manager

Jason B.

September 6, 2022 • 1 review

8.5/10

Food and drinks really good very loud and echoes Thanks

The Phoenix Hotel (Owner)

Thank you Jason :)

Vicki T.

September 3, 2022 • 1 review

10/10

We took 4 of our grandkids for lunch on Saturday. Our reservation gave us a table inside, perfect for a rainy day. The menu was brilliant with a great selection. They gave us containers to take the leftovers home ???? Service was quick and the food hot.Presented lovely. ????

The Phoenix Hotel (Owner)

Thank you so much for your lovely review :) Very much appreciated! We hope to see you again soon! :)

Jodie N.

August 19, 2022 • 3 reviews

10/10

Great food & service. Really good value.

The Phoenix Hotel (Owner)

Thanks for the great review Jodie :) Look forward to seeing you here again soon! Karen Assistant Manager

Ian P.

July 6, 2022 • 2 reviews

8.5/10

Better than you would expect for general pub food. A good selection to choose from with large servings. Well organised and quick service at a reasonable price. Highly recommended if you are looking for a well presented restaurant at a well known pub.

The Phoenix Hotel (Owner)

Thanks for the lovely review! Karen Assistant Manager

Helen M.

May 20, 2022 • 1 review

9/10

Good food, friendly staff. Had a very pleasant lunch. Tables need coasters as marks left from wet glasses. TV’s probably not need in dining area. Generally an enjoyable experience.

The Phoenix Hotel (Owner)

Thanks for the lovely review Helen, look forward to seeing you again! Karen Assistant Manager

Jane L.

May 17, 2022 • 3 reviews

9/10

Everyone was very happy with their meals and with the staff. Our only disappointment was that this hotel is moving towards 'no service' with table ordering & paying by mobile phone. Very frustrating... ended up with a menu & paying in person. I hope that this impersonal feature is only being trialled!

The Phoenix Hotel (Owner)

Jane Thank you for your Feedback, staff love getting this, is a great way for us to learn, see you soon, Wayne Healy venue Manager

Susan D.

May 11, 2022 • 1 review

3/10

One of the meals was overpriced. Turned out to be 2 lamb shanks and a little rice for $28. Ordered coffee and cake after the meal. Went to check on why it was taking so long, they said they'd forgotten about it. One of our party also terribly ill shortly after eating there - can't be sure this was because of the food.

Dawn w.

April 29, 2022 • 1 review

7.5/10

The menu has always been really good with a variety of options but now the menu has gone and ordering is online not so good. Food was still good but choices weren't

The Phoenix Hotel (Owner)

Hi Dawn, thanks for your feedback, I understand ordering online is a little different although our full menu and specials should all be listed on me&u. We have recently had our new menu released, therefore this maybe why some old favourites are not available. If you would like a quieter table next time (as it can be loud in spots during service) please advise us of this and we will try our best to accommodate. Thanks! Karen Assistant Manager

Jane L.

April 24, 2022 • 3 reviews

10/10

A casual lunch of the daily roast (pork) and a caesar salad with prawns - delicious and a great size serving. We were greeted with a smile on entering the hotel and taken to our table inside, lovely service, tasty food and reasonably priced.

The Phoenix Hotel (Owner)

Hi Jane, thanks for your great review! we look forward to seeing you again soon:) Karen Assistant Manager

Teresa E.

April 17, 2022 • 5 reviews

9/10

Good food great atmosphere.

The Phoenix Hotel (Owner)

Thanks Teresa for your lovely review. Karen Assistant Manager

Jye R.

April 14, 2022 • 1 review

4/10

Another visit and another mistake. Errors in the food orders are continually a problem. However, willing to refund the incorrect order so credit for that.

The Phoenix Hotel (Owner)

Hi Jye, I'm sorry to hear that you have had issues with the food orders:( We have recently implemented a few changes which should alleviate this :) We'd love to see you here again and have your updated feedback! Thanks! Karen Assistant Manager

Kylene L.

April 2, 2022 • 1 review

7/10

The staff were nice however the chips were sooooo salty noone could eat them apart from that was ok . The RSL is heaps better.

The Phoenix Hotel (Owner)

Hi Kylene, I'm sorry to hear that the chips were too salty. I have passed your feedback onto our chef, we'd love to see you back here again! Thanks :)

Angela J.

March 5, 2022 • 1 review

9.5/10

The staff were very accommodating of our group of 14, they were also very friendly, welcoming, efficient and professional. Food was great and came out quickly.

The Phoenix Hotel (Owner)

Thank you so much for leaving us a review ! Very much appreciated Hope to see you again soon! :)