Toby Carvery - Basildon
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9-10
7-8
5-6
3-4
1-2
What diners said about this restaurant:
Tracey H. • 3 reviews
September 3, 2023
10/10Another lovely meal with my family, service was excellent and the food was delicious…. Will definitely come back, great value for money, our server Paris was friendly and attentive, great staff member ????????
Lisa L. • 1 review
July 24, 2023
5.5/10Took granddaughters on a Monday at 1 food was cold was offered it to be heated up but who wants soggy food. First Lady who sat us down then left us I had to call her over for drinks after a while who then rolled her eyes like I was putting her out. The next lady was helpful & friendly so she got the tip
Karen M. • 1 review
July 22, 2023
10/10Food and service very good
Tracey H. • 3 reviews
July 9, 2023
10/10Service was great, food was lovely and great value for money. Will definitely go back
Janet B. • 1 review
May 10, 2023
6.5/10Was bit cold in restaurant the meat was really to thin, the veg was dried out have had better days there staff was really nice and polite .
Sandra M. • 1 review
March 19, 2023
2/10My booking was cancelled by toby due to a technical error with website. Did not attend. I would liked to have had the experience to comment on.
Carol T. • 2 reviews
March 12, 2023
6.5/10Hi we come most Sundays but this week it was not the same the meat could have been more the veg was bad the potatoes were very bad the stuffing was dry and could not eat
Sarah E. • 1 review
February 27, 2023
9.5/10We had a change over of waiter and he couldn't have done enough for us very happy with the service he provided.
Carol T. • 2 reviews
February 26, 2023
7/10The meat was not to good the vegetables were ok it was very messy
Esther P. • 1 review
February 12, 2023
9.5/10Always really good service here. Queue not to bad either. Have been a few times now. Always fresh. Love lamb. Will becomea regular I Ithink
Maureen C. • 5 reviews
January 27, 2023
10/10Hi there. We use the Toby Carvery often because the food is always delicious and tasty. Everything is cooked to perfection. When we have company, we always take them to the Toby Carvery in Basildon Festival Park.
Stephen D. • 1 review
January 15, 2023
6/10Wasn't to busy fora Sunday Brussels and roasted potatoes were hard and unedible which was a shame meat was nice Yorkshire pudding was flat and doughy
Robert P. • 2 reviews
December 2, 2022
4.5/10Unfortunately. The food was only just warm. The restaurant was cold and uncomfortable. The food would have been very acceptable in a warmer environment and if it was hot.
Michelle H. • 1 review
November 28, 2022
10/10Lovely food Pleasant staff Didn't have to wait for drinks Very pleased Nice and local to me
Alan L. • 1 review
November 27, 2022
9/10Although it was very busy, staff coped very professionally. Restaurant was decorated very Christmas like. Food was delicious. All staff worked very hard with a smile on their face.
Susan A. • 2 reviews
November 18, 2022
10/10We requested a booth......and we’re shown to one as soon as we arrived. Waitress was polite and courteous. Food was hot and well cooked. We all enjoyed our meals. Waitress came and cleared the plates and gave us time before we ordered our desserts, which when ordered arrived quickly. They were also lovely. , we had a very pleasant evening.
Tracey H. • 3 reviews
November 6, 2022
6/10It was nice but the queue was long and we were seated under the air conditioning and had to ask someone to turn it off as we were cold. Food was nice though and the service was good…. I couldn’t use my blue light card as they don’t take it on Sunday which was a little bit disappointing
Kim P. • 1 review
October 9, 2022
4.5/10Need to review their front of house staff and put on someone who knows how to speak to customers. When booking online I requested a booth if possible, which I understand at busy times is not always possible. On booking in the young man who greeted us said "I see you've requested a booth, and I can seat you in one but I need it back in 29 minutes, I've got a party of 6 coming in that needs it" really???? I understand that the restaurant was busy, it was Sunday, and you're Runwell restaurant was shut due to a power cut and Basildon was dealing with the overflow, but surely there was a better way to deal with the communication than "you can have a booth, but I need it back in 29 minutes"? How about "Ladies I can see you have requested a booth today, as you know wherever possible we will always try and accommodate our customers but unfortunately we are extremely busy today as our Runwell restaurant has had to close due to a power cut. Therefore I need the booths for bigger parties today, I'm terribly sorry" It does make me wonder that if my friend and I were to have taken him up on his kind offer of a booth for the allocated 29 minutes, what he would have done and how he would have handled the situation when the 29 minutes was up and we were still sitting at the booth eating? The queues at the counter were at least a 15 to 20 minute wait today (9th Oct) and we arrived early for a 12pm booking. So going on those calculations we probably would have just been sitting down with our meal at the time he would have needed his booth back. Would he have lifted our plates and moved them to another table? Or just come over and said your times up!? As we all know it's the first impression that counts and today your first impression was definitely lacking. Unfortunately for your young man he picked two of the worst people to show his lack of skill to, as between my friend and I we have over 80 years of experience in training staff in customer service. However, the waitress who served us at the table was indeed a delight and in my opinion is perhaps the one who should be at the front of house greeting the guests. Well done Kelly you saved the day, and she alone is the only reason I will return.
Susan A. • 2 reviews
October 7, 2022
9/10The food and service were excellent but as the evening moved on and people left the restaurant was really cold. The air conditioning was far to high. We became uncomfortable.
June B. • 1 review
October 5, 2022
8.5/10Food was good, as was the choice of veg.. the meat was succulent and delicious.. no condiments on the table though.. not a problem just took some from another table.. ????
1036 Tripadvisor Reviews
Unit 5, SS14 3WB, Basildon, United Kingdom
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