Toby Carvery - Basildon

Tracey H. • 3 reviews

September 3, 2023

10/10

Another lovely meal with my family, service was excellent and the food was delicious…. Will definitely come back, great value for money, our server Paris was friendly and attentive, great staff member ????????

Lisa L. • 1 review

July 24, 2023

5.5/10

Took granddaughters on a Monday at 1 food was cold was offered it to be heated up but who wants soggy food. First Lady who sat us down then left us I had to call her over for drinks after a while who then rolled her eyes like I was putting her out. The next lady was helpful & friendly so she got the tip

Karen M. • 1 review

July 22, 2023

10/10

Food and service very good

Tracey H. • 3 reviews

July 9, 2023

10/10

Service was great, food was lovely and great value for money. Will definitely go back

Janet B. • 1 review

May 10, 2023

6.5/10

Was bit cold in restaurant the meat was really to thin, the veg was dried out have had better days there staff was really nice and polite .

Sandra M. • 1 review

March 19, 2023

2/10

My booking was cancelled by toby due to a technical error with website. Did not attend. I would liked to have had the experience to comment on.

Carol T. • 2 reviews

March 12, 2023

6.5/10

Hi we come most Sundays but this week it was not the same the meat could have been more the veg was bad the potatoes were very bad the stuffing was dry and could not eat

Sarah E. • 1 review

February 27, 2023

9.5/10

We had a change over of waiter and he couldn't have done enough for us very happy with the service he provided.

Carol T. • 2 reviews

February 26, 2023

7/10

The meat was not to good the vegetables were ok it was very messy

Esther P. • 1 review

February 12, 2023

9.5/10

Always really good service here. Queue not to bad either. Have been a few times now. Always fresh. Love lamb. Will becomea regular I Ithink

Maureen C. • 5 reviews

January 27, 2023

10/10

Hi there. We use the Toby Carvery often because the food is always delicious and tasty. Everything is cooked to perfection. When we have company, we always take them to the Toby Carvery in Basildon Festival Park.

Stephen D. • 1 review

January 15, 2023

6/10

Wasn't to busy fora Sunday Brussels and roasted potatoes were hard and unedible which was a shame meat was nice Yorkshire pudding was flat and doughy

Robert P. • 2 reviews

December 2, 2022

4.5/10

Unfortunately. The food was only just warm. The restaurant was cold and uncomfortable. The food would have been very acceptable in a warmer environment and if it was hot.

Michelle H. • 1 review

November 28, 2022

10/10

Lovely food Pleasant staff Didn't have to wait for drinks Very pleased Nice and local to me

Alan L. • 1 review

November 27, 2022

9/10

Although it was very busy, staff coped very professionally. Restaurant was decorated very Christmas like. Food was delicious. All staff worked very hard with a smile on their face.

Susan A. • 2 reviews

November 18, 2022

10/10

We requested a booth......and we’re shown to one as soon as we arrived. Waitress was polite and courteous. Food was hot and well cooked. We all enjoyed our meals. Waitress came and cleared the plates and gave us time before we ordered our desserts, which when ordered arrived quickly. They were also lovely. , we had a very pleasant evening.

Tracey H. • 3 reviews

November 6, 2022

6/10

It was nice but the queue was long and we were seated under the air conditioning and had to ask someone to turn it off as we were cold. Food was nice though and the service was good…. I couldn’t use my blue light card as they don’t take it on Sunday which was a little bit disappointing

Kim P. • 1 review

October 9, 2022

4.5/10

Need to review their front of house staff and put on someone who knows how to speak to customers. When booking online I requested a booth if possible, which I understand at busy times is not always possible. On booking in the young man who greeted us said "I see you've requested a booth, and I can seat you in one but I need it back in 29 minutes, I've got a party of 6 coming in that needs it" really???? I understand that the restaurant was busy, it was Sunday, and you're Runwell restaurant was shut due to a power cut and Basildon was dealing with the overflow, but surely there was a better way to deal with the communication than "you can have a booth, but I need it back in 29 minutes"? How about "Ladies I can see you have requested a booth today, as you know wherever possible we will always try and accommodate our customers but unfortunately we are extremely busy today as our Runwell restaurant has had to close due to a power cut. Therefore I need the booths for bigger parties today, I'm terribly sorry" It does make me wonder that if my friend and I were to have taken him up on his kind offer of a booth for the allocated 29 minutes, what he would have done and how he would have handled the situation when the 29 minutes was up and we were still sitting at the booth eating? The queues at the counter were at least a 15 to 20 minute wait today (9th Oct) and we arrived early for a 12pm booking. So going on those calculations we probably would have just been sitting down with our meal at the time he would have needed his booth back. Would he have lifted our plates and moved them to another table? Or just come over and said your times up!? As we all know it's the first impression that counts and today your first impression was definitely lacking. Unfortunately for your young man he picked two of the worst people to show his lack of skill to, as between my friend and I we have over 80 years of experience in training staff in customer service. However, the waitress who served us at the table was indeed a delight and in my opinion is perhaps the one who should be at the front of house greeting the guests. Well done Kelly you saved the day, and she alone is the only reason I will return.

Susan A. • 2 reviews

October 7, 2022

9/10

The food and service were excellent but as the evening moved on and people left the restaurant was really cold. The air conditioning was far to high. We became uncomfortable.

June B. • 1 review

October 5, 2022

8.5/10

Food was good, as was the choice of veg.. the meat was succulent and delicious.. no condiments on the table though.. not a problem just took some from another table.. ????